Summary
Overview
Work History
Education
Skills
Certification
References
Custom
Affiliations
Timeline
Generic

Monica Jewell Tucker

Detroit,MI

Summary

Results-oriented leader with extensive experience in leadership, customer service, and manufacturing. Proven expertise in quality control and problem-solving, supported by a strong technical background. Unique insights into union dynamics and collective bargaining from experience as a former UAW member and manager. Demonstrated ability to enhance organizational efficiency and improve client satisfaction through streamlined procedures and strong analytical skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Pharmacy Eligibility Representative II

Cigna Health/Accredo Specialty Pharmacy
Memphis, TN
08.2024 - Current
  • Verified pharmacy eligibility for oncology patients, ensuring accurate specialty medication delivery.
  • Enhanced communication with patients and healthcare professionals, boosting satisfaction and compliance rates.
  • Maximized operational efficiency through effective utilization of Accredo Health Group formulary and databases.

Remote Customer Service Supervisor II

Harris and Harris LTD/DTE Energy Company
Chicago, IL
10.2022 - 03.2024
  • - Led a remote team of Customer Service Representatives in providing high-quality support to consumer energy customers, resolving issues effectively and innovatively.
  • - Implemented quality control measures and ongoing training, resulting in improved customer satisfaction scores by 15%.
  • - Developed solutions for low-income customers and ensured compliance with regulatory guidelines, enhancing company reputation.

Manager of Credit Re-score Department

Advantage Credit LLC
Evergreen, CO
03.2019 - 10.2022
  • Managed hiring, training, and evaluation of Rescore Specialists to improve credit analysis support for mortgage loan officers and processors.
  • Collaborated with cross-functional teams to enhance workflows and processes.
  • Conducted weekly virtual training sessions, boosting team efficiency and reducing turnaround time by 20%.
  • Trained staff on best practices for client engagement and service delivery.
  • Developed actionable credit score improvement strategies to strengthen client relationships.

Job Setter/Assistant Assembly Line Lead

Ford Motor Company
Sterling Heights, MI
03.2015 - 11.2018
  • - Fortified and adjusted automotive production machinery, ensuring seamless operations on the assembly line and reducing downtime by 10%.
  • - Assisted with staff training and education, enhancing overall team performance and safety compliance.
  • - Operated robots and forklifts, demonstrating proficiency in high-level machine operation.

Assistant Manager of Customer Service

Priority Health Management
Farmington Hills, MI
11.2005 - 10.2014
  • - Managed customer service operations for a team of 36 specialists, resulting in a 30% increase in member satisfaction.
  • - Developed training programs and compliance protocols, significantly improving service processes and team effectiveness.
  • - Advocated for employee development, supporting leadership growth among supervisors.

Education

Bachelor's Degree - Human Resources

Oakland University
Rochester, MI
06.2006

Skills

  • - Leadership and Team Development
  • - Customer Service Excellence
  • Technical proficiency in manufacturing and operations
  • Strong problem-solving and critical thinking
  • - Quality Assurance and Control Standards
  • - Advanced Microsoft Office Suite (Word, Excel, PowerPoint)
  • Effective communication and advocacy skills

Certification

  • - Honing Machine Operator/Precision Machining Operator
  • - Forklift Operator Certification

References

Excellent References Given Upon Request

Custom

  • By presenting your extensive experience and achievements in this manner, you'll effectively convey your ability to positively impact any organization through your leadership and expertise.
  • [Your Address]
  • Detroit, MI 48207
  • Myterridoll19@gmail.com (mailto:myterridoll19@gmail.com)
  • +1 (313) 339-4013
  • [Date]
  • [Hiring Manager's Name]
  • [Company's Name]
  • [Company's Address]
  • Dear [Hiring Manager's Name]
  • I am excited to submit my application for the Supervisor position at [Company's Name], as advertised. With a robust background in leadership, customer service, and manufacturing, along with my unique experience as both a UAW member and a manager, I am confident in my ability to contribute significantly to your team's success.
  • Throughout my career, I have consistently demonstrated a commitment to excellence and a passion for empowering those around me. In my recent role as a Remote Customer Service Supervisor II at Harris and Harris LTD, I successfully led a team of customer service representatives, enhancing our service quality and achieving a remarkable 15% increase in customer satisfaction scores. My hands-on approach to training and developing team members ensured that each individual was equipped to handle inquiries with professionalism and empathy, thereby fostering a positive customer experience.
  • My experience at Ford Motor Company as a Job Setter and Assistant Assembly Line has equipped me with a profound understanding of the intricacies of the manufacturing process. I adeptly managed operational challenges while maintaining high-quality standards and safety compliance. This experience has instilled a strong technical acumen and problem-solving ability, which I believe will be invaluable in a supervisory capacity.
  • Moreover, my tenure as a Remote Manager of the Credit Rescore Department at Advantage Credit LLC highlights my ability to drive team performance and efficiencies. I implemented training programs that improved processing turnaround times by 20%, illustrating my dedication to continuous improvement and excellence.
  • I am particularly drawn to the Supervisor position at [Company’s Name] due to your commitment to fostering a collaborative and innovative workplace culture. I am eager to leverage my skills in organizational management and employee engagement to contribute to your organization’s goals.
  • Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and enthusiasm can align with the objectives of [Company's Name]. I am excited about the prospect of joining your team and contributing to its continued success.
  • Warmest regards
  • Monica Jewell-Tucker

Affiliations

Activities
Book Clubs: Participating in and leading book clubs focused on science fiction, historical biographies, or health-related literature.
- Writing: Contributing articles or blogs on scientific discoveries, historical events, and fitness tips.
- Lecturing/Speaking: Giving talks and lectures about health, fitness, historical topics at community centers and schools.

Honors

-Community Service Awards: Recognized for volunteer work in literacy programs or health initiatives.
- Academic Honors: Achieving honors in educational programs that focus on financial literacy.

Timeline

Pharmacy Eligibility Representative II

Cigna Health/Accredo Specialty Pharmacy
08.2024 - Current

Remote Customer Service Supervisor II

Harris and Harris LTD/DTE Energy Company
10.2022 - 03.2024

Manager of Credit Re-score Department

Advantage Credit LLC
03.2019 - 10.2022

Job Setter/Assistant Assembly Line Lead

Ford Motor Company
03.2015 - 11.2018

Assistant Manager of Customer Service

Priority Health Management
11.2005 - 10.2014

Bachelor's Degree - Human Resources

Oakland University
Monica Jewell Tucker