MONICA JONES
Hampton,GA
Summary
Dynamic leader in Child Welfare and Social Services with over 15 years of experience supervising multidisciplinary teams, directing impactful child advocacy programs, and conducting high-profile special investigations. Proven success in building collaborative community partnerships, ensuring compliance with state and federal regulations, and delivering trauma-informed services that protect vulnerable children and strengthen families. Committed to driving positive outcomes through results-driven performance, streamlining operations, and fostering team collaboration to achieve organizational goals. Recognized for reliability and adaptability in meeting evolving demands while upholding the highest standards of service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Protective Services Supervisor
Georgia Division of Family and Children Services
11.2023 - Current
- Supervise, train, mentor, and evaluate a team of 5 Investigators delivering protective services for at-risk children and families.
- Assess client needs, develop service plans, and monitor progress to ensure safety and well-being.
- Facilitate communication among clients, families, caregivers, and partner agencies.
- Provide crisis intervention and guidance to staff in emergency situations.
Child Advocacy Program Director
Child Advocacy
01.2020 - 04.2023
- Directed comprehensive child advocacy services, ensuring children disclosing abuse were protected and supported.
- Led forensic interviews in collaboration with law enforcement and local advocacy centers.
- Managed budgets, program policies, and procedures to enhance service delivery.
- Partnered with community stakeholders to expand program resources and impact.
- Provided staff training and ensured compliance with all organizational and legal standards.
Child Protective Services Supervisor – Special Investigations (Child Deaths/Serious Injuries)
Georgia Division of Family and Children Services
08.2016 - 12.2020
- Spearheaded the Human Trafficking Operation for Super Bowl LIII as a representative of the Atlanta Metro Division of Family and Children Services, collaborating with the FBI, MATCH Task Force, 25+ law enforcement agencies, District Attorney’s Offices, and 7 NGOs to protect exploited children.
- Supervised and supported a team of 7 Investigators handling complex child death and serious injury cases.
- Conducted safety assessments, ensured compliance with investigative protocols, and coordinated services to protect children.
- Participated in judicial proceedings and provided expert testimony as needed.
- Recruited, trained, and developed staff to maintain high-quality service standards.
Education
Master of Science - Human Resource Management
Troy University
Troy, AL01-2007
Bachelor of Science - Criminal Justice
Columbus State University
Columbus01-2004
Skills
- Program development
- Team leadership and development
- Child welfare investigations
- Forensic interviewing techniques
- Crisis intervention expertise
- Judicial testimony expertise
- Community engagement
- Interpersonal communication
- Staff management
- Training and mentoring
- Effective time management
Certification
Child Protective Services Essentials Certification
Timeline
Child Protective Services Supervisor
Georgia Division of Family and Children Services
11.2023 - Current
Child Advocacy Program Director
Child Advocacy
01.2020 - 04.2023
Child Protective Services Supervisor – Special Investigations (Child Deaths/Serious Injuries)
Georgia Division of Family and Children Services
08.2016 - 12.2020
Master of Science - Human Resource Management
Troy University
Bachelor of Science - Criminal Justice
Columbus State University
Contact & Relocation
Open to relocation
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