MONICA J. SHIPLEY
BELLE VERNON,USA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
20
20
years of professional experience
Work History
Service Administrative Assistant
C Harper Auto Group
07.2022 - Current
- Process all metrics for Service Dept employees Survey scores, and Bonus Metrics
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Cashier
C Harper Auto Group
02.2022 - Current
- Processed Repair Order Payments
- Filing Completed Repair Orders
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Table Games Dealer
Rivers Casino
01.2012 - 09.2014
- Maintain game & player interaction
Slot Shift Supervisor
Rivers Casino
07.2009 - 01.2012
- Resolve problems between guests/customers & casino by eliminating service barriers & addressing concerns in a timely, efficient manner.
- Provide excellent customer service
Slot Attendant
Rivers Casino
04.2007 - 10.2008
- Maintained Slot Machines
Server
Meadows Racetrack & Casino
10.2005 - 06.2007
- Cleaned & sanitized tables
Education
Associate Degree - Specialized Business in Computer Technology
West Virginia Career Institute
Mt. Braddock, PA03.2004
Medical Insurance Management
Laurel Business Institute
Uniontown, PA06.1997
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Money handling
- Customer relations
Timeline
Service Administrative Assistant
C Harper Auto Group
07.2022 - Current
Cashier
C Harper Auto Group
02.2022 - Current
Table Games Dealer
Rivers Casino
01.2012 - 09.2014
Slot Shift Supervisor
Rivers Casino
07.2009 - 01.2012
Slot Attendant
Rivers Casino
04.2007 - 10.2008
Server
Meadows Racetrack & Casino
10.2005 - 06.2007
Medical Insurance Management
Laurel Business Institute
Associate Degree - Specialized Business in Computer Technology
West Virginia Career Institute
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