Sheyla Valdez

Scheduling and customer service representative. Cross-trained as internal service advisor, warranty administrator, rentalfleet manager, parts advisor and service express advisor. Daily tasks include but not limited to

• Answering incoming phonecalls for scheduling or vehicle service updates. Scheduled customers for desired services based on their availability. Explaining jobs to customers and estimated timeframe of completion. Updated customers on the status of their vehicle
• Created multiple Excel spreadsheets to keep track of manufacturer issued safety recalls due to extensive backordered parts. Monitored part availability and scheduled customer once repair is available.
• Collected all necessary documentation for manufacturer warranty claim submission and payment. Recalls, basicwarranty, powertrain warranty, warranty extensions, manufacturer warranty service contracts and maintenancecontracts.
• Oversaw service inspection process for new and used vehicles, dispatching to technicians and ensuring timely completion of inspections.Sent estimates for approvals to get vehicles completed and ready for front line.
• Submitted all claims for in house 60 day vehicle warranty.
• Managed rental vehicle fleet by creating contracts, conducting walk-arounds, and coordinating customer delivery for seamless service.
• Monitored customer vehicle repairs to keep rental contract updated. Inspect vehicles upon return and complete required services.
• Write up customer vehicles for services appointments. Complete vehicles walk around and verify customer information.Monitor vehicle through the service visit and send vehicle health recommendations.

• Managed daily store operations and ensured compliance with company policies.
• Oversaw inventory management and maintained optimal stock levels.
• Monitored sales trends and adjusted staffing to meet business needs.
• Trained and developed team members to enhance customer service skills.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Created weekly work schedules for store personnel.

• Professionally execute and train on a relationship based buying experiences using sales techniques built around each customer’s individual needs.
• Assist in educational presentations of the importance of motorcycle safety gear and their various uses.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet daily demand.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Demonstrated new products, procedures and techniques to employees.
• Coordinated product displays to enhance customer engagement and visibility.
• Managed inventory levels to ensure product availability and minimize stockouts.
• Developed merchandising strategies to enhance product visibility and appeal.
• Trained staff on sales techniques and product knowledge for improved customer service.