Tess Mosher
San Jose,CA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
5
5
years of professional experience
Work History
Service Administrative Assistant
Capitol Ford
08.2025 - Current
- Answer and manage Service Department calls; schedule service appointments
- Cashier service and parts customers; process cash and credit card transactions
- Balance daily transactions and reconcile the cash drawer with accuracy
- Close completed repair orders and maintain organized service documentation
- Conduct outbound customer outreach for overdue services and follow-ups
- Scan, file, and maintain records while handling sensitive information
- Provide professional, customer-focused support in a fast-paced environment
- Ensure smooth workflow by assisting team members and resolving day-to-day administrative needs.
Clerical Assistant / Receptionist
Honda
03.2023 - 08.2025
- Managed 65+ customer interactions daily, providing professional and friendly service
- Answered, screened, and directed high-volume phone calls to appropriate departments
- Scheduled customer appointments according to established procedures
- Collected, entered, and maintained customer information in dealership systems
- Assisted with clerical tasks including filing, scanning, data entry, and document organization
- Maintained a clean, organized front desk and reception area
Specialist
Apple
09.2021 - 03.2023
- Implemented company sales tactics and marketing strategies.
- Utilized customer service and effective communication skills.
- Strived to meet daily and monthly sales and customer interaction goals.
- Provided personalized service and expertise for new and returning customers.
- Manage proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases.
- Maintain the sales floor and visual merchandising displays and coordinate with receiving teams to ensure optimal inventory levels.
- Assist customers in the selection and purchase of products and services
Education
Associates Degree - Business
West Valley College
Saratoga, CA05.2027
High School Diploma - undefined
New Valley High School
Santa Clara, CA06.2020
Skills
- Administrative & Clerical Support
- Customer Service & Professional Communication
- Scheduling, Calendar Management & Appointment Coordination
- Cash Handling, POS Transactions & Daily Reconciliation
- Data Entry, Recordkeeping & Document Organization
- Microsoft Office (Word, Excel, Outlook) & Windows / macOS / iOS
- Office Systems & Technology Adaptability
- Confidential Information Handling & Accuracy
- Time Management, Organization & Attention to Detail
- Fast Learner, Self-Starter & Team-Oriented
LANGUAGES
English
Timeline
Service Administrative Assistant
Capitol Ford
08.2025 - Current
Clerical Assistant / Receptionist
Honda
03.2023 - 08.2025
Specialist
Apple
09.2021 - 03.2023
High School Diploma - undefined
New Valley High School
Associates Degree - Business
West Valley College