Rachel Deveronica
Port Saint Lucie
Summary
Detail-oriented administrative professional with over 10 years in office administration and customer service, specializing in residential property management and HOA operations. Expertise in coordinating vendor relations, maintaining records, and resolving inquiries to enhance operational efficiency. Proven ability to manage multiple priorities in both remote and in-office settings while delivering exceptional support to residents and customers.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist/Administrative Assistant
Lang Management
Port Saint Lucie, FL
04.2026 - Current
- Provide front-desk and administrative support for a residential HOA/property management office serving the Valencia Parc community.
- Serve as a primary point of contact for homeowners and residents, providing professional assistance in person, by telephone, and through email.
- Prepare resident correspondence, notices, welcome letters, community communications, and other administrative documents.
- Assisted homeowners with HOA account and community portal inquiries, directing concerns to management personnel for resolution.
- Maintain resident records, documentation, service requests, and administrative files.
- Assist with Architectural Control Committee (ACC) documentation, project completion records, and homeowner communications.
- Coordinate with landscaping, maintenance, warranty, and other community vendors regarding resident concerns and service requests.
- Created and tracked service tickets, following up with residents and vendors to ensure timely resolution of outstanding matters.
- Assist with planning and coordinating HOA events, including resident registration, vendors, event materials, signage, and administrative details.
- Support the Property Manager and management team with daily office operations and special projects.
- Handle sensitive homeowner and association information professionally and confidentially.
- Maintained welcoming and professional front-office environment while managing multiple resident requests and prioritizing effectively.
Remote Administrative Camp Specialist
CILO
West Palm Beach, FL
06.2024 - 10.2025
- Coordinated remote administrative support for camp programs, enhancing daily operations.
- Assisted with scheduling, follow-up communication, and general administrative responsibilities.
- Processed referrals and maintained accurate participant records and documentation.
- Prepared and sent welcome emails and other communications to participants and families.
- Engaged professionally with participants, families, staff, and outside contacts to foster positive relationships.
- Organized electronic files efficiently in a structured manner. and maintained confidential records.
- Managed scheduling, follow-up communication, and administrative tasks to streamline processes.
- Worked independently in a remote environment while consistently meeting deadlines.
Employee Data Specialist /Senior Customer Service Representative
Paychex Inc
West Palm Beach, FL
10.2014 - 04.2023
- Delivered customer service and administrative support to clients and employees in high-volume environment, ensuring timely resolution of inquiries.
- Maintained accurate electronic records and documentation.
- Investigated and resolved customer questions and account-related issues, enhancing overall client satisfaction.
- Maintained accurate electronic records and documentation, contributing to data integrity and compliance.
- Communicated with clients by telephone and email to obtain information and resolve concerns.
- Researched and resolved customer questions and account-related issues.
- Managed multiple assignments and priorities while meeting established deadlines.
- Successfully performed responsibilities in both office and remote work environments.
Remote Payroll Tax Specialist
Paychex Inc
West Palm Beach, FL
08.2019 - 02.2021
- Supported clients with payroll tax inquiries, ensuring accurate documentation and timely resolution of account issues.
- Verified payroll and tax information for accuracy and completeness, minimizing errors and ensuring compliance.
- Assisted clients with payroll tax-related questions, documentation, and account issues.
- Communicated with clients and internal departments to resolve issues efficiently.
- Managed sensitive payroll and employee information securely.
- Collaborated with clients and internal departments to swiftly resolve issues, enhancing client satisfaction and service efficiency.
- Managed a high volume of work while maintaining accuracy and meeting deadlines.
- Provided professional customer service in a remote work environment.
Office Manager /Office Administrative Assistant
Styperek PA
Boynton Beach, FL
01.2012 - 10.2014
- Oversaw daily administrative and front-office operations to ensure smooth workflow.
- Handled telephone calls, addressed inquiries, and delivered professional customer service to enhance client satisfaction.
- Scheduled appointments and maintained office calendars.
- Prepared correspondence, documents, and administrative materials.
- Maintained organized filing systems and confidential records.
- Assisted management with administrative projects and daily office needs.
- Facilitated communication between staff, clients, and outside contacts to streamline information flow.
- Prioritized multiple responsibilities to maintain efficient office operations.
Education
Associate of Science - Radiology
Palm Beach State College
Lake Worth, FLGED -
Adult Education Center
West Palm BeachSkills
- Clerical support
- Administrative & Clerical Support
- Property Management Support
- HOA & Resident Services
- Customer Service
- Resident Communications
- Vendor Coordination
- Scheduling
- Data management
- Email and telephone communication
- Email communication
- Financial Record Management
- Office Operations
- Remote Administrative Support
Timeline
Front Desk Receptionist/Administrative Assistant
Lang Management
04.2026 - Current
Remote Administrative Camp Specialist
CILO
06.2024 - 10.2025
Remote Payroll Tax Specialist
Paychex Inc
08.2019 - 02.2021
Employee Data Specialist /Senior Customer Service Representative
Paychex Inc
10.2014 - 04.2023
Office Manager /Office Administrative Assistant
Styperek PA
01.2012 - 10.2014
Associate of Science - Radiology
Palm Beach State College
GED -
Adult Education Center