Monica Juarez
Santa Cruz,CA
Summary
Detail-oriented professional with a strong background in patient care and customer service. Known for effective communication and a commitment to maintaining a safe clinical environment, ready to support healthcare teams in delivering high-quality patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Packard Childrens Health Alliance
Los Gatos, CA
06.2016 - Current
- Provide comprehensive patient care in a fast-paced pediatric specialty clinic serving diverse patient populations.
- Perform patient rooming, vital signs, medication reconciliation, and clinical documentation in Epic.
- Assist providers with examinations, procedures, and patient education to support quality outcomes.
- Coordinate referrals, prior authorizations, and specialty services while ensuring timely access to care.
- Triage patient phone calls and electronic messages, escalating urgent concerns appropriately.
- Maintain compliance with HIPAA, infection prevention standards, and organizational policies.
- Collaborate with physicians, nurses, social workers, and ancillary staff to deliver coordinated care.
- Support patient and family needs through compassionate communication and service excellence.
- Manage multiple priorities while maintaining accuracy in a high-volume clinical environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant/Receptionist
Pediatric Gastroenterology Associates
San Jose, CA
02.2013 - 05.2016
- Served as both front-office and clinical support staff in a busy pediatric specialty practice.
- Scheduled new and follow-up appointments while optimizing provider schedules.
- Verified insurance eligibility, obtained authorizations, and coordinated referrals for specialty services.
- Assisted with patient intake, room preparation, and documentation of clinical information.
- Educated families regarding appointments, procedures, and preparation instructions.
- Managed incoming calls and addressed patient concerns with professionalism and empathy.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Supported continuity of care by facilitating communication between families, providers, and outside facilities.
Education
Associate of Science - Medical Assisting
Heald College
Salinas, CA04-2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Reliable team player
- CPR
- Fluent in spanish
Certification
- Basic Life Support (BLS)- American Heart Association
- Qualified Bilingual Staff
Timeline
Medical Assistant II
Packard Childrens Health Alliance
06.2016 - Current
Medical Assistant/Receptionist
Pediatric Gastroenterology Associates
02.2013 - 05.2016
Associate of Science - Medical Assisting
Heald College