Monica Kali-Gomes
Pepeekeo
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
Work History
Assistant Manager
TJMaxx
Hilo
02.2018 - Current
- Assisting store manager is all daily operating procedures.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ensured compliance with safety regulations and company policies.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Deals and Steals
05.2014 - 02.2018
- Opening and Closing for the store
- Making the employee schedules
- Pricing of merchandise
- Markdowns of merchandise
- Counting of cash drawer
- Daily reports and deposits
- Stocking of shelves
- Imputing all product info to store computer
- Maintaining sales floor and warehouse
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Jewelry Associate/Supervisor Softlines/Department Manager Softlines/Front Checkout Supervisor
Kmart/ Sears Holding
12.2005 - 05.2011
- Cash handling, customer service, Jewelry Sales
- Supervising Checkouts, Service Desk, Returns Desk, Western Union Transactions, money orders
- Stocking of Merchandise
- Processing of Clothing
- Department Lead of the Ladies/Girls & Boys Department
- Department Resets and Merchandising
Group Leader
DOE A Plus Program
08.2000 - 06.2003
- Supervised kids after school
- Helped with home work
Cashier/ Waitress
Dairy Queen
09.1990 - 09.1991
- Taking orders
- Running the register
Education
Waimea High School
Waimea, HISkills
- Budget assistance
- Retail operations
- Orientation and training
- Recruiting and interviewing
- Strategic thinking
- Employee scheduling
- Staff supervision
- Retail operations management
- Multitasking and organization
- Coaching and mentoring
- Customer relations
- Customer service and satisfaction
- Conflict resolution
- Decision-making
Timeline
Assistant Manager
TJMaxx
02.2018 - Current
Manager
Deals and Steals
05.2014 - 02.2018
Jewelry Associate/Supervisor Softlines/Department Manager Softlines/Front Checkout Supervisor
Kmart/ Sears Holding
12.2005 - 05.2011
Group Leader
DOE A Plus Program
08.2000 - 06.2003
Cashier/ Waitress
Dairy Queen
09.1990 - 09.1991
Waimea High School