Monica Laderman
Summary
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Coordinator's Assistant
STA79 Foundation
11.2022 - 12.2024
- Prepared meeting agendas and minutes for distribution and record keeping.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
Direct Service Worker
Aetna Better Health
01.2019 - 11.2022
- Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
- Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Private Caregiver
Self Employed Services
06.2009 - 01.2019
- Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
Special Needs Teacher's Assistant
Lucanus Developmental Center
05.2008 - 06.2009
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
Education
High School Diploma -
Lindsey Hopkins Technical School
Miami, FL11-1992
Skills
- Customer service
- Insurance verification
- Verbal and written communication
- Attention to detail
- Problem-solving
- Data entry
- Patient identity verification
- HIPAA compliance
- Bilingual
- Multitasking and organization
Certification
- Certification of Completion, Lucanus Developmental Center, 2008
Timeline
Project Coordinator's Assistant
STA79 Foundation
11.2022 - 12.2024
Direct Service Worker
Aetna Better Health
01.2019 - 11.2022
Private Caregiver
Self Employed Services
06.2009 - 01.2019
Special Needs Teacher's Assistant
Lucanus Developmental Center
05.2008 - 06.2009
High School Diploma -
Lindsey Hopkins Technical School
Similar Profiles
Sonya SmithSonya Smith
Office Assistant/Receptionist Assistant at AARP Foundation SCSEP FoundationOffice Assistant/Receptionist Assistant at AARP Foundation SCSEP Foundation
Vaibhav MogarekarVaibhav Mogarekar
Deputy Director - CSR and Sustainability at YouthBuild Foundation (Formerly Mitcon Foundation)Deputy Director - CSR and Sustainability at YouthBuild Foundation (Formerly Mitcon Foundation)
Melissa MorrisMelissa Morris
Manager II at Palo Alto Medical Foundation/ Bay Medical FoundationManager II at Palo Alto Medical Foundation/ Bay Medical Foundation
Sai Tej PonnalaSai Tej Ponnala
Project Coordinator's Assistant at Insight GlobalProject Coordinator's Assistant at Insight Global
Ramya DuraiRamya Durai
Project Coordinator's Assistant at AIF OrganizationProject Coordinator's Assistant at AIF Organization