Monica Lafontant

Hours per week: 20

Supervisor Contact: Amanda Uhlan

(561) 507-1153

• Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
• Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
• Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
• Educated patients on treatment options.
• Fostered friendly, warm, and exceptional customer experience.
• Conducting skin analysis assessments and consultations to determine the best treatment plan for clients
• Educating clients on proper skincare techniques and post-treatment care
• Ability to assess clients' skin conditions and recommend appropriate treatments
• Keeping detailed records of client treatments and progress
• Maintaining cleanliness and sterilization of all equipment

Hours per week: 37 +

Supervisor Contact: Kasie Agarwal

(561)743-9100 Ext 8766

• Oversee inventory, order new equipment and schedule repairs
• Ensure communication is efficient between clients, service providers and employees
• Served as an initial responder to discrepancies between service providers and clients
• Answering the phone and coordinating appointments for massage, treatments, classes, and personal training in a polite and helpful manner
• Promoted a positive work culture among staff members by fostering open communication channels and promoting team-building initiatives.
• Implemented a feedback system to continuously improve event offerings based on member preferences and suggestions.
• Developed tailored programs that catered to specific interests of members, creating variety in offered activities.

Hours per week: 40 +

Supervisor Contact: Kelly Doyle

(954) 643-1516

• Assist in the supervision, mentorship, and training of new store associates
• Entered data, generated reports, and produced tracking documents.
• Serve as initial contact for customer-to-company retreat discrepancies
• Client scheduling, billing, and daily cash regulation
• Maintain inventory of products and supplies, placing and expediting orders and verifying receipts of products and supplies
• Adhere to all policies and procedures to ensure that daily operations runs smoothly
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.