Monica Leandro
Fife
Summary
I am a dedicated and versatile professional with a strong background in customer service, security, beauty consulting, and restaurant operations. With a variety of experience in different industries, I excel in building relationships, providing exceptional service, and ensuring a positive experience for customers. I am also a licensed esthetician with expertise in beauty consultations and makeup application. I am committed to delivering high-quality service and maintaining professionalism in every role I take on.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Employee
Dog Haus Biergarten
06.2023 - 11.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
DHL Distribution Center
Prologistix Staffing
04.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Ice Cream Server
Ice Cream Junction
05.2023 - 07.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Tacoma Dome Event Security
Staffpro
02.2019 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
EDR Server
Emerald Queen Casino and Hotel
02.2020 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Beauty Advisor
Ulta Beauty Inc.
10.2019 - 01.2020
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Server, Expo, Busser
Kazuki Ramen Restaurant
07.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Esthetician Certification -
Glam Lab
Tacoma, WAEsthetician Certification -
Simi Valley Cosmetology School
Simi Valley, CAHigh School Diploma -
Simi Valley High School
Simi Valley, CASkills
- Cash Handling
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Esthetician Certification, Glam Lab
- Esthetician Certification, Simi Valley Cosmetology School
Linkedin Headline
Experienced Customer Service Professional | Esthetician | Beauty Advisor | Security Personnel | Event Coordination Expert
Hobbies and Interests
- Beauty and skincare
- Event planning
- Customer experience enhancement
- Health and wellness
- Photography
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
DHL Distribution Center
Prologistix Staffing
04.2024 - 07.2024
Front of House Employee
Dog Haus Biergarten
06.2023 - 11.2024
Ice Cream Server
Ice Cream Junction
05.2023 - 07.2023
EDR Server
Emerald Queen Casino and Hotel
02.2020 - 03.2020
Beauty Advisor
Ulta Beauty Inc.
10.2019 - 01.2020
Server, Expo, Busser
Kazuki Ramen Restaurant
07.2019 - 01.2020
Tacoma Dome Event Security
Staffpro
02.2019 - 05.2020
Esthetician Certification -
Simi Valley Cosmetology School
High School Diploma -
Simi Valley High School
Esthetician Certification -
Glam Lab
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