Dynamic HR Manager and Personnel Security Specialist with extensive experience at the Federal Bureau of Prisons, recognized for enhancing employee development and optimizing onboarding processes. Achieved an impressive 80% adjudication rate for security clearances while demonstrating expertise in Microsoft Office and JSTARS NextGen. Proven ability to foster professional growth and navigate complex government regulations, combined with strong analytical skills and a dedication to exceptional customer service. Career aspirations include leveraging talents to implement innovative HR strategies that drive organizational success.
Overview
15
15
years of professional experience
Work History
Cashier
Kroger
Flower Mound, US
12.2021 - Current
Apply effective communication skills by being attentive to detail, customer-focused, and knowledgeable about the products and location available in the store
I also maintain composure in the face of angry, frustrated, or flustered customers
I cooperate with other employees to ensure customers have an efficient and enjoyable shopping experience
Manage transactions with customers using cash registers
Scan goods and ensuring pricing is accurate
Collect payments whether in cash or credit
Issue receipts, refunds, rainchecks, change or tickets
Redeem stamps and coupons
Cross-sell products and introduce new ones
Resolve customer complaints, guide them, and provide relevant information
Greet customers when entering or leaving the store
Maintain clean and tidy checkout areas
Bag or box groceries for customers
Handle merchandise returns and exchanges
Answer customer questions as they arise
Teach customers how to navigate the 'Kroger App' for saving discounts to ensure the customer receive the best discounts
Build relationships with customers through friendly conversation
Verify customers ID for purchase of alcohol and tobacco products in accordance with the Law
Complete any additional assigned tasks to better serve customers to have a friendly shopping experience
Provide training as requested for new hires on operation of register and other tasks
Mentor new hires for the front end as a cashier
Answered customers' questions and provided information on store procedures or policies.
Accepted cash and credit card payments, issued receipts and provided change.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Performed opening and closing procedures including counting cash drawers and preparing deposits.
Welcomed customers, offering assistance to help find store items.
Trained new team members in cash register operation, stock procedures, and customer services.
Processed returned merchandise by strictly following store return and exchange procedures.
Checked personal identifications during alcohol and tobacco sales.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Greeted customers and answered any questions they had about the store's products and services.
Collected payments and provided accurate change.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Answered customer questions and provided store information.
Processed returns and exchanges of merchandise in accordance with store policies.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Counted and balanced cashier drawers.
Helped customers find specific products, answered questions, and offered product advice.
Answered customer inquiries regarding store policies and procedures.
Issued receipts, refunds, credits or change due to customers.
Answered phone calls to assist customers with questions and orders.
Verified customer age requirement for alcohol or tobacco purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Operated cash register or POS system to receive payment by cash, check and credit card.
Performed other duties as assigned by management.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Adhered to social distancing protocols and wore mask or face shield.
Worked closely with front-end staff to assist customers.
Followed company security procedures for handling large sums of money.
Resolved customer complaints professionally in accordance with company policy.
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep store operational.
Assisted customers over the phone regarding store operations, product information and order placement.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Greeted customers promptly and responded to questions.
Maintained current knowledge of store promotions to highlight sales to customers.
Processed sales transactions to prevent long customer wait times.
Built and maintained productive relationships with employees.
Used suggestive selling techniques to promote add-on sales.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Discounted purchases by scanning and redeeming coupons.
Stocked shelves with merchandise when needed.
Scanned items and checked pricing on cash register for accuracy.
Helped with purchases and signed customers up for rewards program.
Offered customers carry-out service at completion of transaction.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Ensured compliance with all safety regulations within the store environment.
Identified needs of customers promptly and efficiently.
Worked effectively in team environments to make the workplace more productive.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Achieved cost-savings by developing functional solutions to problems.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Managed inventory and supplies to ensure materials were available when needed.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Personnel Security Specialist
Federal Bureau of Prisons
Grand Prairie, US
03.2020 - Current
Prepare correspondence necessary to include letters of interrogatory in derogatory cases and psychiatric evaluation requests to address issues of security concern
Conduct status checks in response to inquiries from others and answering inquiries from the public and private sectors
Schedule and conduct personnel security interviews in selected cases and evaluating the results of the interviews with recommendations for appropriate and final action in each case
Evaluate responses to interrogatories and providing recommendations for further action in the case
Provide recommendation to field HR offices to arrange for psychiatric and/or psychological determination under appropriate authority to obtain competent medical opinion concerning unresolved security concerns
Conduct status checks in response to inquiries from others and answering inquiries from the public and private sectors
Participate in training initiatives to strengthen the recruiting, interviewing, and hiring process of highly qualified employees into the organization
Review and adjudicate assigned cases for policy compliance (initials and re-investigations) from the Department of CounterIntelligence Security Agency (DCSA) for accuracy and issues to grant a security clearance based on suitability
(T1, T2, T2R & T4, T4R investigations)
Identify potential problems (or potential improvements) to existing procedures and recommend solutions and/or revisions which would serve to resolve anticipated or potential problems or improve efficiency of assigned work
Ensure effective communication to better inform the field concerning HR issues
Responsible for researching information to submit a minimum of one article for publication in the HR Informer and or informative memorandums sent to HR all sites
Review policy for accuracy and policy related to the Security and Background Investigation Program and provide input as needed
I audit computer / database generated reports to assure the information being keyed into the data base is complete and accurate, the case files are properly accounted for and in the appropriate location, and to make corrections as necessary, and report the findings to the supervisor
Ensure services and programs are managed effectively; and maintaining accountability in the workgroup assigned
Provide security training for employee suitability via in person at the national training center, Webex, Teams, teleconference, or other web-based training to the field operations
Evaluate the adjudicate of 80% of assigned reinvestigations during the fiscal year
Participate in cross training, provide cross training to other staff, mentor staff who are assigned to new duties, with the intention of increasing personal job skills and knowledge and / or assisting others in such improvement
Participate on program assessment activities such as operational review, program review, DOJ reviews, audits, etc
Provide guidance regarding the background re-investigation process to Executive staff who do not have knowledge of the process
Provide advice and support to leadership, to include Team Leads, regarding inquiries for case status, program issues, and provides input on how to best resolve complex concerns regarding the processing and adjudication of PIV and security clearance cases
Personnel Security Files are automated, and the agency is paperless
I have previously maintained the personnel security files in the correct format and ensuring accountability of all Personnel Security Folders
Designed, developed, and implemented instructor-led and computer-based training course (Preemployment Interview Screening, JSTARS Webex, NBIS eAPP, Webex)
Human Resource Manager
Federal Bureau of Prisons
Fort Worth, US
12.2017 - 02.2020
Responsible for the overall operation of Human Resource Management for field office
Assigned and directed work of subordinate employees; recommending selections, promotions, awards, separations, and disciplinary actions; hearing and resolving employee complaints and grievances; and consistently exercising independent judgment
Utilized daily oral and written communication skills to communicate with internal and external employees and stakeholders at all levels
Provided policy guidance, training and advisory services to the Executive Staff, Management, and line staff on various areas: local labor relations, compressed work schedules, staffing, interviewing, LMR Negotiations, discipline and adverse actions, evaluations, workforce projections, career counseling, time and attendance administration, leave administration, employee compensation, mandatory training (local and national), Mentoring program, Annual Needs Assessment, Annual Training Plan, and staff succession planning
Drafted proposal and discipline letters for violations of the Standards of Employee Conduct
Negotiated with Union to build a better working labor and management working relationship
Researched, interpreted, explain and apply the applicable Federal Laws, OPM Regulations, CFR, DOJ, BOP Human Resource Manual and Master Agreement procedures to address HR issues
Recommended appropriate resolutions to employee relation problems ensure compliance and consistency of agency policies, procedures, union contract and best practices are carried out
Advised management on available methods with filling hard to fill vacancies
Presented career and recruitment guidance to outside stakeholders
Provided guidance on abolishing and establishing positions within the agency staffing guidelines
Monitored and updated positions in the Position Management System On-Line (NFC data base)
Monitored and updated annually, agency Organizational Charts for the institution
Oversaw all hiring requirements for new hires from recruiting and interviewing to onboarding (screen resumes, qualify and identify qualified applicants, conduct individual and panel interviews, etc.)
Made hiring recommendations for qualified candidates to the CEO
Processed hiring certificates after selection
Ensured management understood and complied with the Merit System Principles and Prohibited Personnel Practices
Processed personnel actions in accordance with the Guide to Processing Personnel Actions
Entered separated staff in the HR exit survey data base prior to departure
Provided annual training to management and line staff on the Performance Evaluation program and Time and Attendance policy and procedures
Reviewed disciplinary files and made recommendations to draft proposal and decision letters for employee misconduct
Reviewed and drafted responses for union data request, labor and management issues, grievances, and unfair labor practices in accordance with the master agreement, law (5 CFR/5 USC), and agency policies
Maintained employee confidentiality
Coached employees with career development
Supervised and scheduled training and performance assessments to specifically identify the effectiveness of training curriculum and perform a needs assessment to make appropriate recommendations
Assessed institution needs and collaborated / consulted with Human Resources and Learning and Career Development leadership on available training on leadership, time management, diversity, performance, etc
Coached management on leadership and career development for agency succession planning
Served on National Human Resource Program Reviews and Local Operation Reviews by reviewing the operation of agency Human Resource Departments
Reviewed the operation of program areas to ensure regulatory requirements are met
Prepared and delivered reports on training status and results to mid and upper management
Oversaw and maintained training files for annual review
Trained subordinate staff on how to track and monitor files monthly and report discrepancies
Interpreted Federal and department laws, policies, and regulations as they apply to human resource issues
Ensured compliance with such requirements and provide instruction and advice to institution staff at all levels on a wide range of human resource issues
Policies include established BOP program statements, the DOJ Human Resources Order, and American Correctional Association (ACA) standards
Developed recruitment and staffing plans for management needs
Organized and participated with recruitment fairs for the agency
Oversaw staffing functions that included requesting certificate of eligibles, scheduling, and conducting interviews, and preparation of security clearances
Provided guidance on compensation related issues, including premium pay entitlements (overtime, time off award)
Ensured accurate information/guidance was provided on pay administration
Maintained relationships with the Union (collective bargaining) in the development of personnel policies, practices, and procedures which effect conditions of employment
Worked closely with regional and central office in the development of local Labor Management Relations (LMR) policy and local labor management agreements
Reviewed investigatory evidence to advise management on the appropriate course of action
Prepared detailed case files for Merit Systems Protection Board (MSPB) appeals and arbitrations
Provided training to managers in preparing accurate position descriptions and ensured position descriptions were appropriately submitted for classification
Responsible for administering the leave program in a fair and consistent manner in accordance with the law and other applicable rules/regulations
Provides guidance and training to managers on leave administration
Provided routine advice and counseling to staff regarding employee benefits
Prepares communications to inform on current and future requirements relating to federal benefits
Participated with management officials in the formulation, implementation, and evaluation of policies, procedures and programs including a strategic planning process
Responsible for oversight of the time and attendance (T&A) program to include training timekeepers and timekeyers, maintaining leave audit and mandatory T&A reports, addressing leave donor issues, auditing T&A's, etc
And providing corrective action
Knowledge of OPM/NFC Time and Attendance policy requirements
Managed and oversaw two cost centers with an annual allocation of institution funds budgeted and projected for human resources and employee development
Reconciled monthly reports and ensured purchases were within established laws and policy
Served as advisory on various committee meetings, including labor management relations, equal employment opportunity, workforce utilization training, and incentive awards
Led Threat Assessments and made recommendations to resolve issue in accordance with policy
Participated on program assessment activities such as operational review, program review, DOJ reviews, audits, staff assist visits, etc
Provided guidance regarding the Human Resources responsibilities to HR staff
Served as reviewer-in-charge for operational reviews for the entire human resources program for duty locations
Wrote and advise staff on submitting compromise of claims and restored annual leave requests due to loss of time or overpayment
Served as the Affirmative Employment Program (AEP) Coordinator and Co-Chair for 6 years
Monitored and provided EEO data during the AEP monthly meetings in the areas of onboarding and recruitment
Provided guidance and training to AEP program managers
Coached and recommended new hires for training and career development
Provided guidance on reasonable accommodation request by working with Occupational Health in accordance with the law
(5 CFR 339)
Worked with the Learning and Career Development Branch on providing mandatory national training at the local level
Identified and made recommendations on reducing staff turnover, increase morale and solving problems utilizing the dispute resolution program
Counseled individual staff on workplace issues and how to resolve them
Provided HR agency updates during Annual Training on time and attendance, performance, training, mandatory training, workers compensation, etc
Conducted employee performance reviews and implemented corrective actions to increase productivity.
Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
Assisted in employee recruitment, hiring and interview processes.
Recruited new employees and built relationships, driving visibility.
Aligned HR policies with federal and local regulations.
Directed HR programs, policies and processes to improve operational efficiency.
Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
Prepared presentations to company executives regarding employee performance and retention trends.
Attended conferences, workshops and special events to recruit qualified candidates for company.
Organized employee directories and updated individual contact information.
Implemented organizational change initiatives effectively while minimizing disruption in operations.
Launched wellness plans to reduce stress, boost morale and increase productivity.
Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
Created and implemented employee retention strategies.
Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
Suggested promotions and wage increases according to employee performance.
Scheduled meetings with employees to address concerns and grievances.
Managed full-cycle human resource operational activities to maximize HR employee performance.
Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
Helped with employee transfers and referrals.
Identified, screened and interviewed potential employees.
Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
Coordinated employee benefits programs, including health insurance and retirement plans.
Researched industry trends to inform compensation and performance strategies.
Developed employee orientation and training programs for new hires.
Assisted in developing succession planning strategies for key positions within the organization.
Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
Created job postings, tracked applicants and maintained applicant database.
Conducted background checks and reference checks of prospective employees.
Handled employee discipline and termination to address policy infractions.
Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Evaluated current HR processes and recommended changes when necessary to improve efficiency.
Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Organized team building activities to foster collaboration among staff members.
Reported on workplace health and safety compliance to superiors.
Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
Identified operational weaknesses to improve or innovate people, programs and processes.
Compiled reports to provide management with accurate information and comply with policies and procedures.
Held exit interviews and documented information discussed with employees.
Created staff teams based on employee strengths and made adjustments to promote overall productivity.
Managed compensation, insurance and vacation days within employee benefits programs.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
Encouraged open communications, promoting positive and pro-employee work environment.
Developed and implemented recruitment strategies to attract qualified candidates.
Organized orientation sessions for new hires and provided them with onboarding information.
Worked with management to create performance measurement, employee development and employee compensation strategies.
Maintained employee records in accordance with company policy and applicable legal requirements.
Liaised between management and employees by relaying work information, adjustments and grievances.
Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Provided HR consultation services to leadership and department heads.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Conducted testing of software and systems to ensure quality and reliability.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Recognized by management for providing exceptional customer service.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Completed day-to-day duties accurately and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utilized various software and tools to streamline processes and optimize performance.
Identified needs of customers promptly and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Updated and maintained databases with current information.
Worked effectively in team environments to make the workplace more productive.
Regional Human Resource Specialist
Federal Bureau of Prisons
Grand Prairie, US
06.2010 - 05.2016
Duties are the same as listed for the position of Human Resource Manager and Specialist on a regional level
Time and Attendance Coordinator and trainer for field offices
Implemented written policies, standard operating procedures, and various other guidance relevant to the Employee and local labor relations
Built and maintained effective working relationships with law enforcement agencies, colleges, and universities by offering effective and identified training for staff
Developed and produced training materials including PowerPoint presentations and handouts
Prepared reports, spoke and wrote effectively, and worked under minimum supervision
Managed multiple training projects
Responsible for planning, coordinating, and implementing training at the regional and local level for all staff
Trained veteran employees on mentoring veteran new hires and returning deployed staff
Applied Veteran Preference policy and laws to veteran hiring utilizing the VET Guide
Applied Schedule A hiring initiatives
Knowledge of theories and methods used in designing, developing, and delivering successful training programs and learning concepts
Coordinated and monitored the Supervisor Development Program
Made recommendations on improvements for staff training to the Learning & Career Development Branch
Developed and implemented a local employee mentor program for new hires
Implemented the national mentor program
Managed the Learning Management System, including the maintenance of employee training records, required training assignments and qualifications of institution employees
Coordinated with outside vendors and government agencies to develop, enhance, and implement local training programs
Served as the direct advisor to regional Executive Staff on matters related to employee development and training and was deemed the region's technical expert regarding employee development matters
Provided advice and assistance with formulation and implementation of policies, programs, and operations in connection with the training program, tracking of mandatory training compliance and evaluations, the Mentoring Program, training needs assessment/annual training plans and local educational activities, along with educating and assisting staff in the use of the training management system throughout the region
Coordinated regional training logistics (emergency response teams) securing offsite facilities, training equipment, hotel accommodations, etc
Adhered to instructions, policies, and guidelines in exercising judgment to resolve commonly encountered work problems and deviations
Applied interviewing, analytical, and research techniques sufficient to conduct fact finding and recommend solutions to recurring issues and problems
Conducted the same duties above on the regional level
Processed payroll actions such as beneficiary forms, time and attendance via automated program, personnel actions, etc
Scheduled and conducted interviews and prepared requests for security clearances
Made recommendations on hiring staff after consideration of the interview results (pre-employment and panel), vouchering results, and based upon interaction with and perception of the applicant
Assisted in facilitating the position classification program for the regional office to ensure current and accurate position descriptions are in place and all supervisors and employees
Participated in workforce utilization committee meetings
Provide staff training on a variety of human resources issues
Conducted periodic reviews and evaluations of the human resources programs at various institutions in/out of the region through on-site visits to ensure programs are adequately implemented and maintained
Education
Bachelor's degree - Business Management
LeTourneau University
Longview, TX, United States
05.2003
Skills
Microsoft Office
JSTARS NextGen
EAPP
NFC
Promotes professional growth and development
Prioritization and Multitasking
Customer service skills
Understanding Government Regulations
Analytical skills
Analytical Reporting Skills
Learning Management System administration
Onboarding applications: JSTARS, eAPP, NP2Portal, NLEADS, NDI
Cash register operation
Customer transaction management
Transaction processing
Point-of-sale efficiency
Inventory accuracy
Team collaboration
Product promotion
Cash management
Effective communication
Attention to detail
Liquor regulations and compliance
Customer service excellence
Product recommendations
Time management
Conflict resolution
Employee training
Sales reporting
Customer relations
Loss prevention
Daily reporting
Decision making aptitude
Refund handling
Product restocking
Empathy and patience
Inventory restocking
Merchandise exchange
Staff mentoring
Dependability and reliability
Payment collection
Checkout monitoring
Loyalty program promotion
Payment processing
Sales expertise
Fraud prevention awareness
Visual merchandising
Refunds and exchanges
POS system operations
Returns processing
Point-of-sale system operation
Promotions and discounts
Training and onboarding
Payment posting
ID verification
Basic math
Retail merchandising
Time management skills
Customer service
Patience and empathy
POS systems
Accomplishments
Increased employee engagement with the Human Resource Department through effective communication.
Improved timely processing of incentives for approved staff and processing of payroll corrective actions to reduce over and/or underpayments.
Saved $10,000+ per year by determining the most cost-effective areas to conduct regional training.
References
Alexis Brown, Deputy Chief, Bureau of Prisons, 678-520-0522, am2brown@bop.gov
Symphar Charles, Retired, Bureau of Prisons, 409-932-6387, srcharles1@live.com
Kitty Suddeth, Retired, Bureau of Prisons, 972-839-4349, kittysuddeth@att.net
Medical Billing and Collections Specialist/Accounts Payable Clerk at Stonegate Senior Living LLCMedical Billing and Collections Specialist/Accounts Payable Clerk at Stonegate Senior Living LLC