Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Accomplishments
Community Service
Certification
Timeline
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Vanessa Ross

Lewisville

Summary

Disciplined professional with expertise in collecting and verifying patient demographic and insurance information, alongside maintaining accurate medical records. Proficient in medical terminology and classification of diagnostic procedures, treatments, and medications. Committed to delivering high-quality patient care with a strong focus on detail and motivation. Currently pursuing a Bachelor’s in Allied Health Management, aiming to leverage organizational and analytical skills to enhance revenue cycle operations and patient care quality.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Dairy Queen
04.2018 - 05.2019
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored team members on operational procedures and best practices.
  • Implemented process improvements, enhancing productivity and reducing downtime.
  • Monitored inventory levels, facilitating timely reordering of supplies to maintain efficiency.
  • Conducted quality control checks to ensure product consistency and compliance with standards.
  • Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.

Shift Leader

Whataburger Corporate
05.2019 - 06.2019
  • Supervised daily operations, ensuring team adherence to safety protocols and quality standards.
  • Trained new staff on processes, enhancing team productivity and service consistency.
  • Managed inventory levels, coordinating restocking efforts to optimize supply flow.
  • Implemented workflow improvements, resulting in enhanced efficiency and reduced wait times.
  • Resolved customer complaints promptly, maintaining high satisfaction levels within the team environment.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Dairy Stocker

Walmart
02.2019 - 06.2019
  • Stocked dairy products to ensure optimal inventory levels and product freshness.
  • Organized displays for maximum visibility and accessibility for customers.
  • Monitored product expiration dates to maintain quality standards and reduce waste.
  • Assisted in maintaining cleanliness and organization of the dairy section.
  • Received and unloaded shipments, verifying accuracy against delivery notes.
  • Unloaded arriving product stock and moved to store display areas.

Unarmed Security Guard

Allied Universal Security
11.2019 - 03.2022
  • Monitored premises to deter and detect unauthorized activities.
  • Conducted regular patrols to ensure safety and security of property.
  • Responded promptly to alarms and incidents, ensuring swift resolution.
  • Assisted in enforcing safety protocols and emergency procedures.
  • Provided detailed reports on daily activities and unusual occurrences.
  • Trained new security personnel on protocols and operational procedures.
  • Maintained clear communication with team members for effective incident response.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.

Security Officer

United Protective Services
06.2021 - 08.2023
  • Monitored premises to ensure safety and security of staff and visitors.
  • Responded promptly to incidents, providing immediate assistance and reporting findings.
  • Conducted regular patrols to detect and prevent security breaches effectively.
  • Maintained accurate logs of daily activities, incidents, and observations for review.
  • Evaluated security systems regularly, recommending upgrades to enhance overall effectiveness.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Security Supervisor

Allied Universal Security Services
10.2023 - Current
  • Supervised security personnel, ensuring adherence to protocols and standards.
  • Conducted routine inspections of premises, identifying and addressing potential security risks.
  • Monitored surveillance systems, analyzing footage for suspicious activities and reporting findings promptly.
  • Established emergency response procedures, improving overall safety preparedness within the organization.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Screened vendors and contractors before granting access to restricted areas within mall.

Education

High School Diploma -

Tyler High
Tyler, TX

Medical Billing And Coding - Insurance

NUC University
Orlando, FL
09.2025

Bachelor in Allied Health Management - Health Administration

NUC University
Orlando, FL

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • ICD-10 and CPT coding skills
  • CPT code modifiers
  • HCPCS level II acquaintance
  • Healthcare common procedure coding system HCPCS
  • Microsoft teams
  • Microsoft dynamics 365
  • OneDrive for business
  • Friendly, positive attitude
  • Billing systems and software
  • Insurance verification
  • Invoice processing

Hobbies and Interests

I am interested in Criminal Justice, I love the idea of how there are ways to find a suspect from evidence of any kind. More specifically, I am interested in becoming a CSI Investigator because I love being able to go into detail of a scene to find the guilty suspect.

Accomplishments

  • A&B Honor Roll (1st-12th )Grade
  • Basketball Award
  • C4 Academic Selection (11th-12th )Grade

Community Service

Fed The Homeless (3 years+), Volunteered at ORR Elementary (senior), Cleaning Neighbors Yards (2 ½), Helped The Elderly, Volunteered at Griffin (senior)

Certification

National Certified Insurance and Coding Specialist (NCICS) 09/16/2025-09/16/2027

Timeline

Security Supervisor

Allied Universal Security Services
10.2023 - Current

Security Officer

United Protective Services
06.2021 - 08.2023

Unarmed Security Guard

Allied Universal Security
11.2019 - 03.2022

Shift Leader

Whataburger Corporate
05.2019 - 06.2019

Dairy Stocker

Walmart
02.2019 - 06.2019

Cashier

Dairy Queen
04.2018 - 05.2019

High School Diploma -

Tyler High

Medical Billing And Coding - Insurance

NUC University

Bachelor in Allied Health Management - Health Administration

NUC University