Monica Lofton
Plainfield,United States of America
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Reliable Job Title enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Ray Graham Association
Lisle, IL
07.2022 - 11.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Lead Housekeeping Supervisor
Sodexo Services
Lemont, IL
04.2016 - 07.2022
- Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback to promote professional growth.
- Reduced employee turnover rate by fostering a positive work environment, offering training opportunities, and recognizing outstanding performance.
- Assisted in recruiting and hiring top talent for the housekeeping team, resulting in a skilled and dedicated workforce.
- Assisted in maintaining departmental compliance with local health regulations through proper sanitation practices and routine audits.
- Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
- Enhanced team communication and collaboration by conducting regular meetings and providing clear expectations for each team member.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
West Side Learning Center
Chicago, IL06.2000
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Transportation
- Patient management
- Safety monitoring
Inquiry Information
Chicago District Office, Chicago District Office, Monica Lofton, 1909 Great Falls dr, Plainfield, IL, 60586, 1982, simsmonica58@gmail.com, 331-270-3770, Female, False, False, Raygraham association, Union that represents me, 901 warrenville, Lisle, IL, 60532, UNITED STATES OF AMERICA, Dupage, False, Raygraham association, Kimz@raygraham.org, 07/21/24, Retaliation - I filed a charge of job discrimination about any of the above, Retaliation - I complained to my employer about job discrimination, Illinois, 09/10/24, False, 440-2024-12067, False, It’s so much! I just been moved to different locations for no reasons when I have proof of all the information., The site I was just at haven’t been offered ot when I was there before her friend I also feel like every time I speak up it’s always retaliation now I’m being moved to a different house after I asked about the ot it’s much more as well, 03/06/25 10:30:00 CST, Phone, 05/19/25
Eeoc Inquiry Number
440-2024-12067
Timeline
Direct Support Professional
Ray Graham Association
07.2022 - 11.2024
Lead Housekeeping Supervisor
Sodexo Services
04.2016 - 07.2022
West Side Learning Center