Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Lopez

Los Angeles,CA

Summary

Dynamic and detail-oriented professional with experience at Compass Group USA as a Patient Observation Associate. Proven ability in customer service and time management, ensuring patient safety and well-being. Bilingual with strong leadership qualities, adept at fostering positive relationships and enhancing team efficiency through effective communication and adherence to safety regulations.

Overview

18
18
years of professional experience

Work History

Patient Observation Associate

Compass Group USA
02.2025 - Current
  • Continuously monitor, and observe patients,ensuring their safety and well-being, especially those who may be at risk of harming themselves or others.
  • This role involves remaining physically present with patient, documenting their behavior and condition, and promptly reporting any changes or emergencies to the appropriate medical staff.
  • Assisting patients with activities of daily living (ADLs)such as eating, toileting, and ambulation, as needed and within scope of practice.



Parent Partner

Aviva Family Services
06.2020 - 05.2023
  • Provide aid to families in need and participate in family team meetings with therapist.
  • Provide one on one meeting with parent and caregivers
  • Function as a liaison between management, staff, and caregivers to connect families to the appropriate community resources.
  • Develop and maintain close communication with the youth, parents, probation officer and/or county social worker.
  • Thoroughly complete all forms required to ensure compliance with program contract, standards, policies, and procedures.

Facilitate parents support groups,

Pharmacy Technician

AltaMed Pharmacy
10.2008 - 01.2010
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Mobile Pharmacy Technician

Aids Healthcare Foundation, AHF
01.2007 - 10.2008
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Managed purchasing, inventory, receiving, and shipping
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Education

License - Pharmacy Technician

United Education Institute
Los Angeles, CA
09-2002

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Leadership qualities
  • bilingual
  • Computer skills
  • Courteous and professional

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Patient Observation Associate

Compass Group USA
02.2025 - Current

Parent Partner

Aviva Family Services
06.2020 - 05.2023

Pharmacy Technician

AltaMed Pharmacy
10.2008 - 01.2010

Mobile Pharmacy Technician

Aids Healthcare Foundation, AHF
01.2007 - 10.2008

License - Pharmacy Technician

United Education Institute
Monica Lopez