Monica Lopez
El Paso,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
East El Paso Animal Hospital
El Paso
07.2019 - Current
- Assisted clients with inquiries, ensuring accurate information and prompt resolution of issues.
- Managed appointment scheduling to optimize clinic workflow and enhance customer satisfaction.
- Provided support in handling patient records using electronic management systems for efficient data retrieval.
- Collaborated with veterinary staff to ensure seamless communication regarding patient care and client needs.
- Led initiatives to streamline check-in processes, reducing wait times and improving operational efficiency.
- Trained new staff on customer service protocols and best practices for effective client interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer feedback to identify service improvement opportunities and enhance overall experience.
Front Desk Receptionist
Dr. David Isaacs
El Paso, TX
12.2010 - 05.2019
- Assisted clients with inquiries, ensuring accurate information and prompt resolution of issues.
- Managed appointment scheduling to optimize clinic workflow and enhance customer satisfaction.
- Provided support in handling patient records using electronic management systems for efficient data retrieval.
- Collaborated with veterinary staff to ensure seamless communication regarding patient care and client needs.
- Led initiatives to streamline check-in processes, reducing wait times and improving operational efficiency.
- Trained new staff on customer service protocols and best practices for effective client interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer feedback to identify service improvement opportunities and enhance overall experience.
Education
High School Diploma -
Ysleta High School
El Paso, TX05-1991
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Relationship building
Call center experience
Computer proficiency
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Scheduling
Follow-up skills
Paperwork processing
Appointment scheduling
Order processing
Team development
Administrative support
Clerical support
Filing
Timeline
Customer Service Representative
East El Paso Animal Hospital
07.2019 - Current
Front Desk Receptionist
Dr. David Isaacs
12.2010 - 05.2019
High School Diploma -
Ysleta High School