Monica Loya
El Paso,TX
Summary
Dedicated delivery driver with a clean driving record and proven customer service skills. Known for efficient route management and timely deliveries, ensuring customer satisfaction and adherence to safety protocols.
Proactive delivery driver with over six years of experience optimizing delivery routes and enhancing customer satisfaction. Demonstrates strong problem-solving abilities and effective time management, consistently achieving on-time deliveries while maintaining safety standards.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Delivery Driver
Spark Driver Tm
El Paso, TX
08.2020 - Current
- Managed delivery routes to optimize time and fuel efficiency, ensuring timely arrivals.
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate logs of deliveries and vehicle inspections for compliance purposes.
- Provided exceptional customer service by addressing inquiries and resolving delivery concerns effectively.
- Managed customer inquiries and complaints in a polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
Delivery Driver
Amazon
Frederick, CO
09.2022 - 05.2025
- Implemented process improvements that enhanced route planning accuracy and reduced delays.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Cashier/Customer Service Representative
Walmart
El Paso, TX
09.2015 - 09.2016
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Processed customer transactions efficiently at point-of-sale terminals.
- Assisted customers with inquiries, providing exceptional service to enhance shopping the shopping experience.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints promptly, fostering positive relationships and ensuring satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier/Management Trainee
Little Caesars Pizza
El Paso, TX
07.2011 - 08.2015
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of workstations, enhancing overall store environment.
- Collaborated with team to streamline checkout processes, reducing wait times for customers.
- Monitored inventory levels, promptly notifying management of low stock items to ensure availability.
- Implemented upselling techniques, contributing to increased sales during peak hours.
- Adhered to food safety guidelines and health regulations, safeguarding customer well-being and compliance standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Chapin High School
El Paso, TX06-2013
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Clean driving record
- Safe driving record
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Written and verbal communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
Amazon
09.2022 - 05.2025
Delivery Driver
Spark Driver Tm
08.2020 - Current
Cashier/Customer Service Representative
Walmart
09.2015 - 09.2016
Cashier/Management Trainee
Little Caesars Pizza
07.2011 - 08.2015
High School Diploma -
Chapin High School