Personable and highly organized administrative professional with a keen eye for detail and a positive, upbeat attitude. Adept at managing multiple tasks and utilizing office software, including proficiency in Microsoft Office Suite, to streamline processes and improve efficiency. Strong communicator with a proven track record of enhancing departmental operations, coordinating student services, and managing academic records. Skilled at providing exceptional support to faculty, staff, and students while contributing to the achievement of departmental goals. Eager to contribute to the Department of Writing and Rhetoric at UCF by enhancing operations and supporting student success.
Hi, I’m
Monica L. Stamm
Administrative Assistant II
Winter Park,FL
Summary
Overview
3
years of professional experience
Work History
University of Central Florida, College of Graduate Studies
Administrative Assistant II
11.2024 - Current
Job overview
- Serve as the primary point of contact for student inquiries related to academic services, advising, and graduation, achieving a 95% resolution rate on first contact
- Created and maintain detailed logs for student inquiries, tracking student progression and retention, and ensuring data accuracy
- Processed a wide range of graduate eForms utilizing dynamic forms, including GPS, Late Drop/Withdrawal, thesis/dissertation materials, Intent to Graduate, Name Change, Petitions, and Appeal forms, ensuring adherence to university policies and deadlines
- Collaborated with academic admissions teams to streamline communication, and manage application forms and materials, ensuring seamless coordination of academic processes
- Assist in the coordination of commencement events, including verifying commencement program lists, confirming hooding advisors, and assisting with diploma distribution during ceremonies
- Managed and maintained academic records, including Medical Withdrawals, Graduate Petitions, and A&S Committee packets, ensuring timely follow-ups and reducing processing delays by 30%
- Stay informed of changes in graduate policies and ensure that all academic records in people soft and student communications are updated accordingly
University of Central Florida, English Department
Administrative Assistant
01.2024 - 11.2024
Job overview
- Acted as the primary liaison for the chair’s office, managing communications and supporting faculty and staff with scheduling and departmental coordination
- Organized faculty evaluations and maintained accurate records for departmental reports, ensuring compliance with university procedures and deadlines
- Coordinated and maintained faculty travel arrangements, ensuring timely submissions and accurate reimbursements through UCF’s Workday
- Exceeding marketing goals by maintaining and updating the department’s website and social media platforms, ensuring all information was current, engaging, and aligned with departmental objectives, resulting in increased visibility and engagement
- Supported faculty in developing and organizing syllabi, course descriptions, and other academic materials for posting on the department website
- Managed student Perception of Instruction reports, compiling results and ensuring that they were processed accurately for faculty feedback
Hawaii Holdings Inc.
Executive Administrative Assistant
01.2023 - 01.2024
Job overview
- Provided comprehensive administrative support, including document preparation, scheduling, and maintaining accurate records for multiple departments
- Coordinated office activities, vendor relationships, and subcontractor schedules, ensuring timely execution of office tasks and projects
- Developed and managed internal and external communications, enhancing operational efficiency and client satisfaction
- Prepared reports, invoices, payroll, and purchase orders, ensuring accuracy and adherence to financial processes
- Assisted in procurement and contract management, maintaining detailed records for vendor services
The Enterprise Team
Insurance Solutions Advisor
07.2022 - 01.2023
Job overview
- Developed and implemented marketing strategies, resulting in a 16% increase in sales within the first six months
- Managed client relations, addressing inquiries and guiding them through healthcare plan options and enrollment processes
- Conducted needs assessments and proposed customized protection plans, improving customer satisfaction and retention
Hotel Elite
Hotel Manager
01.2022 - 06.2022
Job overview
- Managed hotel operations, including guest services, maintenance, and administration, ensuring high standards of service delivery
- Led the recruitment, training, and performance management of staff, enhancing team cohesion and guest satisfaction
- Coordinated event bookings, optimizing revenue from group and corporate events, while improving occupancy and revenue per available room (RevPAR)
Education
Valencia CollegeOrlando, FL
MBA from Business Administration
05.2001
University Overview
Osceola High SchoolOsceola, FL
High School Diploma
05.2001
University Overview
Skills
Student Communication & Support
Timeline
Administrative Assistant II
University of Central Florida, College of Graduate Studies
11.2024 - Current
Administrative Assistant
University of Central Florida, English Department
01.2024 - 11.2024
Executive Administrative Assistant
Hawaii Holdings Inc.
01.2023 - 01.2024
Insurance Solutions Advisor
The Enterprise Team
07.2022 - 01.2023
Hotel Manager
Hotel Elite
01.2022 - 06.2022
Valencia College
MBA from Business Administration
05.2001
Osceola High School
High School Diploma
05.2001
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