Monica Lugo

Experienced underwriting professional with 13 years in consumer loan underwriting. 4+ years experience loan document specialist. 17 years being a qualified and resourceful financial professional with diverse expertise in credit/risk, lending process knowledge and federal regulatory requirements. Exceptional people skills with 25+ years of Customer Service experience. 5+ years leadership experience in coaching, training and mentoring. 2 years Administration experience in current profession. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with the willingness to take on added responsibilities to contribute to a company's success. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Experienced Risk/Credit knowledge such as risk layering.
• Highly detail-oriented with excellent problem-solving and critical thinking skills.
• Advanced ability to analyzed complex documents and identify discrepancies.
• Proficient in reviewing income statements, property titles, appraisals reports, home insurance policies, trust certificates, power of attorney and divorce decree's.
• Multi-task simultaneously in executing quality performance in fast changing environment.
• Excellent verbal, written and communication skills.
• Strong Microsoft office skills.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Pipeline Management.
• Quick Learner, Dedicated, Solid team player.
• Customer Satisfaction.