Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica M Hartley

Gardner

Summary

Dedicated Operations Manager with 24+ years of experience leading teams, improving customer satisfaction, and driving operational efficiency. Proven ability to turn around underperforming operations while fostering a collaborative, customer-focused environment and mentoring employees with integrity and trust.

Experienced with managing comprehensive staffing processes, ensuring efficient recruitment and onboarding. Utilizes advanced communication and organizational skills to navigate dynamic and fast-paced environments. Track record of fostering collaborative team environments and adapting to changing organizational needs.

Overview

15
15
years of professional experience

Work History

Staffing Coordinator

Childrens Mercy Camber Mental Health
10.2024 - Current
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
  • Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
  • Interviewed, hired, and mentored over [Number] new personnel and oversaw all staffing operations.
  • Collaborated with department heads to forecast future staffing needs, preparing organization for growth phases.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.

Lead Residential Care Coordinator

House of Hope KC
09.2019 - Current
  • Supervised, mentored, and guided adolescents in developing essential life skills such as organization, community living, and time management.
  • Actively engaged with students, building meaningful relationships through quality time and personal interaction.

Operations Manager

Budget Car and Truck Rental of Kansas City
01.2011 - 09.2024
  • Exceeded monthly sales targets by developing new prospecting and closing techniques, and expanded revenue through improved pricing strategies and distribution channels.
  • Recruited, trained, and supervised 50+ employees, developing comprehensive training programs to improve retention and team performance.
  • Implemented field communication processes and coordinated meetings across 5+ departments to streamline operations and enhance efficiency.
  • Managed front-end operations to ensure seamless transactions and superior customer service, resulting in increased profits.
  • Developed and executed business strategies that aligned with SOP, continuously improving employee morale and driving business growth.

Education

Bachelors of Business Management -

Friends University
Wichita, KS

Global MBA -

Friends University
Wichita, KS
05-2026

Skills

  • Strong organization
  • Employee relations
  • Decision-making
  • Recruitment and hiring
  • Procedure compliance
  • Personnel management
  • Complaint handling
  • Data analysis
  • Report preparation
  • Organizational development
  • Willingness to learn
  • Teamwork and collaboration

Timeline

Staffing Coordinator

Childrens Mercy Camber Mental Health
10.2024 - Current

Lead Residential Care Coordinator

House of Hope KC
09.2019 - Current

Operations Manager

Budget Car and Truck Rental of Kansas City
01.2011 - 09.2024

Bachelors of Business Management -

Friends University

Global MBA -

Friends University

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