Monica MacDonald
Trevor,WI
Summary
At American Girl I was Seasonal Recruiter for 3 seasons, Seasonal Support (SST) for 14 seasons, Trainer for 11 Seasons and I also worked in the DC for American Girl in 1997 and 2000.
I have received several Kudos from Leadership and my peers. I successfully met my goals for staffing training Classes for Human Resources.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
American Girl/Mattel
Middleton, Wisconsin
12.2001 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Banquet Waitress
Twin Oaks Country Inn
Wilmot , WI
07.2001 - 03.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Education
No Degree - Medical Tech/CNA
Gateway Technical College
Kenosha, WISkills
- Understanding Customer Needs
- Customer Account Management
- Order and Refund Processing
- Needs Assessment
Additional Information
I served as Chairman of our Parish Council for 7 years. During that time I organized 5 Parish Dinners and one Volunteer Breakfast as well as completing my duties as chairman in Bristol WI.
I was a Girl Scout Leader for 5 years and organized the Troops at our Parish in Antioch Illinois
I was a Volunteer Mentor at Trevor School and received the Kenosha Area Business Award.
I ran the Toys for Tots and Food Drive at our American Girl Facility in Wilmot WI.
Timeline
Customer Service Representative
American Girl/Mattel
12.2001 - Current
Banquet Waitress
Twin Oaks Country Inn
07.2001 - 03.2020
No Degree - Medical Tech/CNA
Gateway Technical College
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