MONICA MACIAS
HOUSTON,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking with customer service, multitasking, and time management abilities.
Overview
5
5
years of professional experience
Work History
Lead CSR
Adams Warehouse and Delivery
Houston, TX
05.2022 - Current
- Gather and maintain all data records relative to shipping and receiving activities.
- Assure orders and shipping documents match picking documents.
- Updated databases with new and modified customer data.
- Collect all documents for inbound freight and route to proper record keeping.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Data Entry
- Complete all shipping and receiving documents accurately and in a timely fashion.
- Create BOL's for customers as needed.
- Inventory control
Sales Representative
Boost Moblie
Houston, TX
12.2020 - 05.2022
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Informed customers of promotions to increase sales productivity and volume.
Invoice Clerk
B&G WHOLESALE
HOUSTON, TX
02.2019 - 12.2020
- Reviewed purchase orders for correctness before creating corresponding invoices for customers.
- Maintained records of all incoming and outgoing invoices.
- Processed invoice payments and recorded information in account database.
- Contacted vendors to follow up on late invoices.
- Performed data entry tasks such as entering invoice details into an automated system.
Education
GED -
HCC
Skills
- Customer Service Excellence
- Shipping and Receiving Understanding
- Order Processing
- Quality Control
- Multi-Line Phone Systems
- Stock Management
- Customer Relations
- Inbound and Outbound Calling
- Order Fulfillment
- Data Entry
Languages
Spanish
Native/ Bilingual
Timeline
Lead CSR
Adams Warehouse and Delivery
05.2022 - Current
Sales Representative
Boost Moblie
12.2020 - 05.2022
Invoice Clerk
B&G WHOLESALE
02.2019 - 12.2020
GED -
HCC
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