Monica MacQuarrie
Oregon Brain Injury Program
Sublimity,USA
1
Certification
37
years of professional experience
Professional Summary:
Retired nurse and experienced compliance officer with excellent computer, time management, and customer service skills, pursuing a Claims Assistant position at SAIF. Thrives in both remote and in-person work environments, with a recent track record of success in predominantly remote roles. Brings a unique blend of clinical expertise and regulatory knowledge, complemented by strong organizational skills and the ability to manage multiple priorities in fast-paced settings. Passionate about continuous professional growth and eager to contribute to—and learn within—a dynamic organization for the long term. Proficient in medical documentation, digital recordkeeping, and compliance monitoring. Recognized for collaborative spirit, detail orientation, and a steadfast commitment to supporting injured workers and advancing SAIF’s mission of service to Oregon’s workforce.
Work History
Case Manager
6 Months- Regularly answered phone calls and provided customer service to assist callers.
- Responded to inquiries by determining needs, researching, and providing follow-up with customers.
- Researched a variety of information depending on each client's needs or barriers they're facing.
- Thorough documentation was required for each client contact.
- Coordinated service with other programs
- Reviewed and prepared documents on behalf of my client.
- Prioritized workload to manage competing priorities
- Carried a caseload
Compliance Specialist 1
1 Year 6 Months- Conducted compliance reviews for Oregon's Apprenticeship Programs.
- Responded to inquiries within a timely manner
- managed many competing deadlines
- Regularly corresponded to program administrators.
- Researched and obtained information from multiple sources.
- Audited program's records
- communicated to others to gather enough information to complete a compliance re[ort
- provided technical support
- Created a corrective action document and educated all involved.
- used a variety of computer skills
- Kept excellent record keeping
- Mentored new staff
Compliance/Regulatory RN
3 Years 5 Months- Ensured compliance with rules, regulations, and policies in surgery center operations.
- Conducted administrative research to compile and evaluate facts, recommending management action to ensure adherence to program guidelines and regulations while providing technical support.
- Practiced confidentiality, with demonstrated ability to follow legal requirements and internal policies related to sensitive information.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Mental Health/Addiction Medicine/Compliance RN
1 Year 5 Months- Conducted administrative research by compiling and evaluating facts, providing actionable recommendations for management decisions on compliance with program guidelines and regulations.
- Practiced confidentiality
- Worked closely with team members to achieve project goals. to support program objectives and enhance team communication.
- Maintained confidentiality by securely handling sensitive information.
- Collaborated with team members
Mental Health/Addiction Medicine RN
1 Year 4 Months- Monitored and assessed patients for withdrawal symptoms from drugs or alcohol to ensure timely intervention and support.
- Assess and monitor patients experiencing withdrawal symptoms from drugs or alcohol.
- Respond promptly to medical emergencies and manage acute withdrawal complications.
- Collaborate with physicians, counselors, and other multidisciplinary team members to develop and implement individualized care plans.
- Provide patient education about the detoxification process and ongoing recovery resources.
- Managed acute withdrawal complications and responded promptly to medical emergencies to stabilize patient conditions.
- Provided emotional support and reassurance to patients and families to enhance their coping during recovery.
- Maintain a safe, therapeutic environment in compliance with healthcare regulations and best practices.
Compliance Regulatory Nurse Manager
5 Months- Contributed to opening a new outpatient surgical center for Salem Health as part of a small team.
- Managed the operating room.
- Oversaw the OR budget, including ordering instruments and equipment.
- Created surgeons' preference cards
- Developed a structured workflow for surgical procedures
- Drafted organizational policies for compliance
RN Manager
16 Years 6 Months- Six years of leadership experience.
- Six years of experience conducting administrative research that includes compiling and evaluating facts to recommend management action or decide compliance with program guidelines and regulations.
- Oversaw daily operations, ensuring adherence to industry standards and maintaining high-quality patient care.
- Ensured compliance with all regulatory requirements during daily operations, avoiding potential fines or penalties for non-compliance incidents.
- Ensured compliance with all relevant legal and regulatory requirements, minimizing the risk of non-compliance penalties or sanctions.
- Streamlined documentation procedures for improved efficiency and regulatory compliance.
- Maintained compliance with regulations through diligent documentation and reporting.
- Reviewed and identified risks, analyzed controls, and tested compliance.
- Ensured safety compliance through regular inspections and staff training sessions.
- Monitored drill sites for compliance, production, and safety issues.
- Initiated resolution of compliance issues.
- Resolved compliance issues by investigating root causes and implementing corrective actions.
- Maintained confidential customer information, upholding privacy regulations and building trust with patients.
- Assisted with development of compliance program and played a leadership role in transition of compliance oversight model.
- Documented state and federal compliance requirements.
Outpatient Surgical Nurse
4 Years 9 MonthsFamily Medicine Clinic RN
1 Year 11 MonthsCertified Surgical Technician
4 YearsEducation
Peer Support Specialist Certification
Bachelor of Science - Nursing
Associate of Science - Certified Surgical Technologist
Air Force Technician School
Skills
Caseload management
Regulatory compliance
Report writing
Data management tools
File auditing
Medical terminology expertise
Insurance fraud expertise
Advanced computer skills
Workflow management
Organizational multitasking
Interviewing techniques
Medical vocabulary
Fraud detection
Certification
Peer Support Specialist
Timeline
Case Manager
Oregon Brain Injury Program
01.2026 - 07.2026Read More
Compliance Specialist 1
BOLI/ATD
07.2024 - 01.2026Read More
Mental Health/Addiction Medicine/Compliance RN
Crestview Recovery
11.2022 - 04.2024Read More
Mental Health/Addiction Medicine RN
Serenity Lane Treatment Center
09.2021 - 01.2023Read More
Compliance/Regulatory RN
Riverbend Surgery Center
01.2021 - 06.2024Read More
Compliance Regulatory Nurse Manager
Salem Health
01.2021 - 06.2021Read More
RN Manager
Kaiser Permanente Skyline ASC
02.2004 - 08.2020Read More
Outpatient Surgical Nurse
North Bend Medical Center
09.1998 - 06.2003Read More
Family Medicine Clinic RN
Kootenai County Family Medicine Clinic
08.1996 - 07.1998Read More
Certified Surgical Technician
United States Air Force, USAF
01.1990 - 01.1994Read More
United States Air Force
Associate of Science from Certified Surgical Technologist
Read More
ProjectAble
Peer Support Specialist Certification
Read More
North Idaho College
Bachelor of Science from Nursing
Read More