Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Academic Publications
Timeline
Hi, I’m

Monica Malbrough

Charlotte,NC

Summary

Skilled digital content producer, writer and researcher with 15+ years of experience in education, journalism and writing. Academic experience in researching and writing about global socioeconomic, political and gender issues. Proven expertise in copyediting, writing compelling web content, and managing social media strategies. Strong background in international politics and socioeconomic development.


I am seeking a remote position in communications where I can truly make a difference in the lives of those who are marginalized. I believe that my experience working as an intern with CARE's women and children development program, along with my history in academia and journalism make me a strong candidate for the Communications Offer position.



Overview

19
years of professional experience

Work History

GlobalLogic

AI Quality Analyst
07.2025 - Current

Job overview

  • Conducted comprehensive quality assessments of AI models to ensure performance standards were met.
  • Collaborated with cross-functional teams to gather requirements and integrate feedback into quality processes.
  • Developed and maintained testing frameworks to evaluate AI output accuracy and reliability.
  • Engaged in continuous improvement initiatives to optimize quality assurance processes and methodologies.
  • Keep up-to-date with AI trends during its dynamic and rapid growth through consistent updates and training
  • Rate Google AI responses based on numerous factors, taking into account the severity of inaccurate AI responses

WCNC-TV

Digital Content Producer
08.2022 - 08.2024

Job overview

  • Copyedited web articles for WCNC.com daily
  • Wrote pacers, breaking news stories, breakouts and research stories for web
  • Handled social posts, push alerts, YouTube, SEO
  • Copyedited reporter and anchor Web stories
  • Clipped reporter packages, NBC packages, weather, to attach to web stories and send you YouTube, Facebook and other platforms
  • Followed several beats, including politics, education and finance
  • Presented online metrics from several indicators to the news team

Encompass Digital Media

Supervisor, Master Control Operator
05.2020 - 05.2022

Job overview

  • Responsible for supervising and operating live news, breaking news and sporting events for our clients’ local affiliates
  • Former operator for live events including Dish Nation, Graham ABC, NBC and CBS local affiliates
  • Maintain consistent and constant communication clients, management and live operators
  • Train new MCOs on live operations
  • Edit new content and records in order to prepare them for re-air and ensure quality control of broadcast material
  • Helped to develop and update SOPs for training and live operations
  • Provide operator coverage for live events, as needed

Colonial Life

Benefits Counselor
03.2015 - 12.2018

Job overview

  • Educate and explain the role and benefits of voluntary insurance on a one-on-one basis with employees of small to medium size companies
  • Advise employees and clients on the Affordable Healthcare Act changes and reforms
  • Completed Mastery Exams in Life Insurance, Accident Insurance, Short-term Disability, Hospital Confinement, Critical Illness, Dental, and Cancer Policies that Colonial Life offers to clients.
  • Work to maintain the integrity of Colonial Life's mission, through the protection of employee's income and preventing medical bankruptcy.
  • Certified and experienced in Core enrollments and major medical policies.

Middle Georgia State College

Full-Time Lecturer
01.2012 - 01.2014

Job overview

  • Taught numerous undergraduate courses, including Comparative Politics, Global Issues, and American Government
  • Independently developed course syllabi, lecture materials, exams and projects
  • Consistently received high student reviews

United Nations University

Part-Time Consultant
01.2011 - 12.2011

Job overview

  • Consultant, with Dr. Carrie Manning on UNU-WIDER project on foreign aid and democratization in Mozambique
  • Co-authored a case study on aid and democratization in Mozambique, published in an edited volume by Oxford University Press

Georgia State University

Graduate Instructor
06.2008 - 09.2010

Job overview

  • Taught four semesters of a required undergraduate Political Science courses at Georgia State University
  • Lectured on contemporary global issues, such as security, development, international organizations, and the environment
  • Independently developed course syllabi, lecture materials, exams and projects
  • Consistently received high student reviews

Georgia State University

Research Assistant
08.2006 - 09.2010

Job overview

  • Helped to design a database on political parties and elections in Benin, Zambia, Ghana and Mozambique
  • Created and developed a database on democratic elections and political party turnover in sub-Saharan Africa
  • Used French language skills to collect up-to-date election data from numerous Franco-African news sources

CARE International

Intern
02.2008 - 08.2008

Job overview

  • Authored a literature review on the status of girls' education in conflict situations
  • Assisted in the development of the strategy paper for CARE's Learning to Lead Signature Program
  • Developed a database using education indicators for developing countries
  • Organized and implemented CARE's photo exhibit for International Child Labor Day

Education

Georgia State University
Atlanta, GA

Ph.D. Candidate (ABD) from Political Science
01.2014

University Overview

The University of Georgia
Athens, GA

M.A. from Political Science
01.2004

University Overview

Mercer University
Macon, GA

Bachelor's from French and Political Science
01.2002

University Overview

Skills

  • Social media management
  • Google Docs
  • Multitasking Abilities
  • Microsoft Office (10 years)
  • Writing skills (20 years)
  • Statistical Analysis (10 years)
  • Communication skills
  • Proficient in French (10 years)
  • Research (10 years)
  • Copywriting (10 years)
  • Statistics (10 years)
  • SEO
  • Organizational skills
  • STATA, SPSS, EXCEL (8 years)
  • Journalism (3 years)
  • AP style (10 years)
  • Teamwork and collaboration
  • Problem-solving
  • Social and economical development

Accomplishments

Accomplishments

Edward B Murrow Award

June 2024

• Digital: WCNC Online: Facts, Depth and Context


Georgia State University Dissertation Grant

January 2010

This grant was awarded to me in order to help fund my field work in Africa for my dissertation research on decentralization and service delivery in Mozambique.


Manning, C. and Monica Malbrough (2013) “The Changing Dynamics of Foreign Aid and Democracy in Mozambique”. Chapter 6 in D. Resnick and N. van de Walle (eds), Democratic Trajectories in Africa. Oxford: Oxford University Press. # Manning, C. and Monica Malbrough. March 2010. 2010

Book Chapter published by the Oxford University Press that discusses the impact of foreign aid on post conflict

Languages

French
Professional Working

Academic Publications

Academic Publications

Manning, C. and Monica Malbrough (2013) “The Changing Dynamics of Foreign Aid and Democracy in Mozambique”. Chapter 6 in D. Resnick and N. van de Walle (eds), Democratic Trajectories in Africa. Oxford: Oxford University Press. # Manning, C. and Monica Malbrough. March 2010. 2010

Book Chapter published by the Oxford University Press that discusses the impact of foreign aid on post conflict democratization in Mozambique. The research for this chapter involved conducting field work in Mozambique

Timeline

AI Quality Analyst
GlobalLogic
07.2025 - Current
Digital Content Producer
WCNC-TV
08.2022 - 08.2024
Supervisor, Master Control Operator
Encompass Digital Media
05.2020 - 05.2022
Benefits Counselor
Colonial Life
03.2015 - 12.2018
Full-Time Lecturer
Middle Georgia State College
01.2012 - 01.2014
Part-Time Consultant
United Nations University
01.2011 - 12.2011
Graduate Instructor
Georgia State University
06.2008 - 09.2010
Intern
CARE International
02.2008 - 08.2008
Research Assistant
Georgia State University
08.2006 - 09.2010
The University of Georgia
M.A. from Political Science
Mercer University
Bachelor's from French and Political Science
Georgia State University
Ph.D. Candidate (ABD) from Political Science

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Monica Malbrough