Monica Maldonado
St. Cloud
Summary
Detail-oriented loan processor with strong skills in loan documentation, financial analysis, and compliance review. Committed to improving workflows and enhancing customer satisfaction through effective communication and teamwork.
Overview
11
11
years of professional experience
Work History
Loan Processor
Annie Mac Home Mortgage
Mount Laurel
06.2024 - Current
- Reviewed loan applications for completeness and compliance with guidelines.
- Processed loan documentation using proprietary software to ensure accuracy.
- Communicated with clients to gather necessary information for loan processing.
- Coordinated with underwriters to facilitate timely loan approvals.
- Identified discrepancies in applications and resolved issues promptly.
- Collaborated with team members to streamline loan processing workflows.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Verified borrowers' income, credit reports, and property appraisals to prepare accurate documents for underwriting.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Monitored loan application progress from initiation to completion, ensuring timely processing and adherence to deadlines.
- Verified accuracy of closing figures prior to disbursement of funds.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
Senior Loan Processor
Prime Lending
Boca Raton
11.2015 - 09.2022
- Processed loan applications from initial submission to closing.
- Coordinated with clients, underwriters, and real estate agents to facilitate smooth loan processing.
- Maintained compliance with lending regulations and company policies.
- Managed multiple loan files to ensure timely processing and adherence to closing deadlines.
- Assisted team members in resolving complex loan scenarios and inquiries.
- Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.
- Collaborated closely with underwriters when reviewing files for final approval.
Loan Processor
Digital Risk
Boca Raton
01.2015 - 11.2015
- Reviewed refinance applications for completeness and compliance with guidelines.
- Executed daily tasks with precision to ensure timely loan processing.
- Communicated with clients to gather necessary information for loan processing.
- Educated customers on loan application requirements and deadlines to facilitate smoother submissions.
- Submitted loan applications to underwriting department for review and approval process.
- Provided regular updates to customers on loan status, enhancing transparency and trust in the processing experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - 115 Credits Completed
University of Puerto Rico
San Juan05-1992
Skills
- Loan documentation
- Loan processing software
- Compliance review
- Underwriting collaboration
- Financial analysis
- Customer relationship management
- Team Work
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Timeline
Loan Processor
Annie Mac Home Mortgage
06.2024 - Current
Senior Loan Processor
Prime Lending
11.2015 - 09.2022
Loan Processor
Digital Risk
01.2015 - 11.2015
Associate of Arts - 115 Credits Completed
University of Puerto Rico