Monica Marquardt
Redding,CA
Summary
Proven track record in optimizing delivery routes and enhancing customer satisfaction at Tenter Enterprises Inc. Skilled in defensive driving and dispatch communication, demonstrating a positive attitude in high-pressure environments. Excelled in role by improving delivery efficiency and resolving customer issues, showcasing both hard and soft skills without exceeding a 55-word limit.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Tenter Enterprises Inc
Paradise, CA
09.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Assistant Lead Front Office Receptionist
All About Pets and Equine
Chico, CA
06.2013 - 03.2020
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Compiled information from files and research to satisfy information requests.
- Resolved customer problems and complaints.
- Collected [Type] payments, processed transactions and updated relevant records.
Customer Service Representative
Growing Pains Family Consignment Shop
Concord, CA
02.2010 - 02.2016
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Created and maintained detailed database to develop promotional sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
Education
Veterinary Technician - Veterinary
Pima Medical Institute
Chula Vista, CA03-2004
Associate of Arts - Early Childhood Care And Education
Diablo Valley College
Pleasant Hill, CA06-2001
High School Diploma -
Concord High School
Concord CA06-1997
Skills
- Positive attitude
- Defensive driver training
- Route optimization
- Local delivery
- Dispatch communication
- Account updating
- Positive and professional
- 10-key
- Creative problem solving
Timeline
Delivery Driver
Tenter Enterprises Inc
09.2020 - Current
Assistant Lead Front Office Receptionist
All About Pets and Equine
06.2013 - 03.2020
Customer Service Representative
Growing Pains Family Consignment Shop
02.2010 - 02.2016
Veterinary Technician - Veterinary
Pima Medical Institute
Associate of Arts - Early Childhood Care And Education
Diablo Valley College
High School Diploma -
Concord High School