Monica Martinez
San Antonio,TX
Summary
To provide accounting support and to continue in developing new effective ways to better my abilities in my job assignments. To accomplish and fulfill my desire to be happy in an environment where I can offer my experiences. To learn more as I grow in a company or with an employer who is willing to give me a chance to improve and use many other skills that I have and am willing to learn, if given the opportunity & obtain a position that will enable me to use my strong organizational skills, hardworking abilities, and the ability to work well with people. As well as secure a position with a well-established organization with a stable environment that will lead to a lasting relationship within the company
Overview
29
29
years of professional experience
Work History
Front Desk Receptionist
Gastroenterology Clinic of San Antonio
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Collected co-payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries.
- Managed high-volume phone calls, directing inquiries to appropriate personnel.
- Organized and maintained files and records to ensure up-to-date documentation.
- Confirmed appointments, communicated with clients, and updated client records.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Receptionist/ Monument Specialist
Meadowlawn Funeral Home
11.2015 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ordered and received monuments for families loved ones through monument company.
Accounting Specialist II – Merchandising Accounting
H-E-B Grocery Company
02.2010 - 07.2013
- Validate requests for updates to vendor records
- Coordinate requests for vendor changes and vendor setups
- Processed Check Request and distributed checks
- Processed Employee Expense Reimbursement Reports
- Process of P2P and Vendor Portal requests
- Keying of Expense invoices
- Strong Customer services skills and have the ability to work independently with little/no supervision
- Prepared packages for shipping for FedEx, UPS & Lonestar Overnight
- Have the ability to meet deadlines
- Ability to work well in a team environment
- 5+ year's experience in accounting in various areas of accounting
- Systems Used: Microsoft Word, Excel, Outlook, APQ, Omi, Prompt, Xptr, Cmis, Ims, Access, Focus, E-mail
Accounting Specialist II WAP/EAP Data Entry
H-E-B Grocery Company
03.2007 - 02.2010
- Key in invoices for payments to Vendor
- Research for accuracy of invoices
- Prep invoices to PO packets for filing
- Answer emails and phone calls in reference to discrepancies of invoices.
Accounting Specialist I - Mailroom/Fileroom
H-E-B Grocery Company
10.2005 - 03.2007
- Filing of WAP invoices for Auditing Purposes
- Sorting/Distributing of incoming mail
- Mail outs of DSD reports to Vendors
- Processed Track It request for DSD
- Other job assignments as assigned by management.
Photo Plant Production Partner III
H-E-B
07.1995 - 10.2005
- Developed Custom orders for Photo portrait packages
- Printing high volume of prints per customers for orders submitted by stores
- Sorting of all customer packages into sorter for store delivery distribution
- Operator for equipment as a packer, cutter, mini labs, splicer
- Assisted in Customer Service Office dealing with customer order request, complaints
- Also dealt with partners at stores for customer order information.
Education
High School Diploma -
East Central High School
San Antonio, TX06.1994
Skills
- Customer Service
- Cash Handling
- HIPAA Compliance
- Office Organization
- Call Answering and Routing
- Payment Processing
- Insurance Verification
- Patient Scheduling
- Front Desk Operations
References
References available upon request.
Hobbies and Interests
Cooking, shopping, playing volleyball, reading & watching my son play sports.
Timeline
Front Desk Receptionist
Gastroenterology Clinic of San Antonio
01.2023 - Current
Receptionist/ Monument Specialist
Meadowlawn Funeral Home
11.2015 - 03.2020
Accounting Specialist II – Merchandising Accounting
H-E-B Grocery Company
02.2010 - 07.2013
Accounting Specialist II WAP/EAP Data Entry
H-E-B Grocery Company
03.2007 - 02.2010
Accounting Specialist I - Mailroom/Fileroom
H-E-B Grocery Company
10.2005 - 03.2007
Photo Plant Production Partner III
H-E-B
07.1995 - 10.2005
High School Diploma -
East Central High School
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