Monica Matejczuk
Rio Rancho,NM
Summary
Dynamic and dedicated professional with extensive experience in customer service and emergency medical assistance. At Comfort Inn and Suites, I resolved guest issues efficiently, enhancing satisfaction and loyalty. Proven problem-solving and time management skills, combined with a commitment to teamwork, drive my success in delivering exceptional service and care.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Comfort Inn and Suites
08.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Transporter/EMT-Intermediate
Sandoval Regional Medical Center
02.2020 - 04.2021
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
EMT-Intermediate
Presbyterian Hospital Downtown
12.2019 - 03.2021
- Contributed to a positive work environment by fostering teamwork among peers and maintaining open lines of communication across all levels of the organization.
- Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
- Participated in ongoing training and professional development opportunities to stay current on best practices within the EMS field.
Education
Associate of Applied Science - Nursing
Central New Mexico Community College
Albuquerque, NM04-2024
Emergency Medical Technician-Intermediate
Central New Mexico Community College
Albuquerque, NM04-2019
Emergency Medical Technician- Basic
Central New Mexico Community College
Albuquerque, NM05-2018
High School Diploma -
Rio Rancho High School
301 Loma Colorado Blvd NE, Rio Rancho, NM 8712405-2015
Skills
- Customer service
- Problem-solving skills
- Time management
- Oral and written communications
Timeline
Front Desk Agent
Comfort Inn and Suites
08.2021 - Current
Transporter/EMT-Intermediate
Sandoval Regional Medical Center
02.2020 - 04.2021
EMT-Intermediate
Presbyterian Hospital Downtown
12.2019 - 03.2021
Associate of Applied Science - Nursing
Central New Mexico Community College
Emergency Medical Technician-Intermediate
Central New Mexico Community College
Emergency Medical Technician- Basic
Central New Mexico Community College
High School Diploma -
Rio Rancho High School
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