Monica Matthews

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

• Maintained accurate records of all memberships, ensuring timely renewals and updates as needed.
• Implemented new processes for tracking member feedback, enabling proactive improvements to be made based on real-time input from our clients.
• Facilitated positive communication between members and staff through regular newsletters, email updates, and social media posts about relevant news or opportunities within our community of professionals.

• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
• Provided sales forecasts within Number% accuracy each quarter and each year for long-term strategic planning.
• Leveraged CRM to collect, organize, and manage sales data and customer information.

- Assisting in the daily operations of the store, including inventory management, merchandising, and staff supervision.

- Leading by example to deliver exceptional customer service and promote a positive store environment.

- Training and developing staff to enhance their skills and product knowledge, ensuring they meet performance goals.

- Analyzing sales reports and metrics to identify trends, opportunities, and areas for improvement.

- Supporting store management in recruiting, scheduling, and performance evaluations.