MONICA MCCABE
Wilton,CT
Summary
Highly organized and detail-driven administrative professional with 10+ years of experience supporting special education, counseling, and school administration in K-12 environments. Proven ability to manage complex calendars, coordinate confidential records, support compliance processes, and serve as a trusted liaison among administrators, staff, families, and outside agencies. Fluent in Spanish with strong technology skills and a reputation for professionalism, discretion, and operational excellence.
Overview
16
16
years of professional experience
Work History
School Counseling Administrative Assistant
Staples High School
09.2024 - Current
- Serve as primary administrative support and office manager for the Counseling Department, ensuring smooth daily operations.
- Manage calendars for school counselors and Director of School Counseling; schedule student, parent, and staff appointments.
- Coordinate new student registrations, withdrawals, and residency verification; run monthly expired lease reports and follow up with families.
- Maintain and update student records and contact information in PowerSchool; process transcript requests and support registrar as needed.
- Respond to department email inbox and phone inquiries, providing timely and professional communication.
- Coordinate logistics for department presentations and events (space reservations, parking, work orders, printing, and materials).
- Manage department budget, track expenditures, maintain inventory, and process supply orders.
- Submit and monitor maintenance and IT work orders for department needs.
- Maintain confidentiality of sensitive student and family information in compliance with FERPA.
Special Education Secretary
Middlebrook Middle School
08.2021 - 05.2024
- Provided high-level administrative support to Special Education administrators and team members.
- Maintained special education records and files in both paper format and CT-SEDS platform.
- Served as central point of contact for parents, staff, and outside agencies regarding special education procedures and documentation.
- Reviewed documents for accuracy, completeness, and compliance with established procedures.
- Composed correspondence, prepared reports, and managed departmental filing systems.
- Coordinated communications among administrators, teachers, service providers, and families.
- Exercised independent judgment, problem-solving, and discretion in handling sensitive matters.
House Office Secretary (A&B House) / Secretary to the Registrar
Norwalk High School
09.2019 - 08.2021
- Served as receptionist and administrative support for house office and registrar operations.
- Maintained student records including grades, transcripts, registrations, and graduation eligibility.
- Managed transcript production and collection deadlines.
- Scheduled meetings, coordinated calendars, and prepared correspondence.
- Supported counseling office and social workers by reporting student concerns and assisting with crisis situations.
- Provided Spanish interpretation for phone calls, emails, and parent meetings.
Outreach Worker / Administrative Coordinator
Human Services Council
12.2017 - 06.2019
- Built relationships with community agencies to support School-Based Health Centers.
- Scheduled appointments and managed patient flow in a high-volume environment.
- Assisted students in accessing physical and mental health services.
Office Manager
ACE Mentor Program of America, Inc.
10.2009 - 04.2012
- Managed national headquarters operations supporting 5 onsite staff, 3 remote staff, and 62 affiliates.
- Processed A/R, A/P, deposits, payroll, and financial reports.
- Conducted confidential background checks and resolved discrepancies.
- Maintained mentor/student databases and generated reports.
- Coordinated national events, travel, and board meetings.
- Oversaw business compliance, registrations, and annual renewals.
Education
Bachelor’s Degree - Organizational Leadership
Arizona State University
Associate Degree - Liberal Arts & Sciences
Norwalk Community College
Skills
- Microsoft Office & Office 365
- Google Workspace
- PowerSchool
- Schoology
- ParentSquare
- CT-SEDS
- Adobe Acrobat
- AI Productivity Tools (eg, ChatGPT, Google Gemini, NotebookLM)
CORE COMPETENCIES
- Executive & Administrative Support
- Special Education & Student Services Operations
- Calendar & Meeting Management
- Confidential Records Management (FERPA)
- CT-SEDS & PowerSchool Administration
- Compliance & Documentation
- Budget & Purchasing Support
- Family & Community Communication
- Report Preparation & Data Tracking
- Event & Presentation Logistics
- Bilingual: English/Spanish
Languages
Spanish
Native or Bilingual
Timeline
School Counseling Administrative Assistant
Staples High School
09.2024 - Current
Special Education Secretary
Middlebrook Middle School
08.2021 - 05.2024
House Office Secretary (A&B House) / Secretary to the Registrar
Norwalk High School
09.2019 - 08.2021
Outreach Worker / Administrative Coordinator
Human Services Council
12.2017 - 06.2019
Office Manager
ACE Mentor Program of America, Inc.
10.2009 - 04.2012
Associate Degree - Liberal Arts & Sciences
Norwalk Community College
Bachelor’s Degree - Organizational Leadership
Arizona State University