Summary
Overview
Work History
Education
Skills
References
Timeline
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Monica McIntosh

LITTLE ROCK,Arkansas

Summary

Detail-oriented professional with expertise in customer service and office administration. Proven ability in document management and data entry, ensuring accurate records and efficient operations.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

City Of Little Rock
Little Rock, Arkansas
01.2025 - Current
  • Maintained filing systems to ensure easy access to information.
  • Supported the organization of community events and public outreach initiatives.
  • Processed incoming mail and routed correspondence to appropriate staff members.
  • Utilized office software for data entry and document creation tasks.
  • Provided customer service by answering inquiries from residents and visitors.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Directed customer inquiries to appropriate department personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Pre-Sentence Officer

Pulaski County Government
Little Rock, Arkansas
02.2023 - 12.2023
  • Assisted in processing court documents and maintaining accurate records.
  • Supported the implementation of community programs and services for offenders.
  • Maintained office supplies and equipment for efficient daily operations.
  • Participated in regular meetings with upper management (Chief Probation Officer) regarding progress updates on current initiatives.
  • Enforced compliance with regulatory standards and company policies.
  • Coordinated with legal counsel to ensure organizational compliance.
  • Utilized document management system to organize court files, keeping up-to-date and easily accessible data.
  • Supervise adult offenders placed on probation.

Deputy Court Clerk

City of Little Rock
Little Rock, Arkansas
12.2015 - 02.2023
  • Processed court documents and maintained accurate case files for legal proceedings.
  • Assisted judges and attorneys by preparing necessary paperwork for court sessions.
  • Coordinated schedules and managed appointments for court hearings and trials.
  • Responded to inquiries from the public regarding court procedures and case status.
  • Ensured compliance with legal standards while handling sensitive information confidentially.
  • Recorded minutes of court proceedings, documenting key actions and decisions made.
  • Organized evidence submissions and maintained proper chain of custody for exhibits.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Tracked exhibits admitted during court hearings and updated documentation.
  • Wrote error-free and professional correspondence on behalf of court system.
  • Answered questions from the public regarding court procedures.
  • Monitored compliance with court orders issued by judges.
  • Verified accuracy of paperwork submitted by attorneys or other parties involved in legal proceedings.
  • Greeted visitors to the courthouse and directed them to the courtroom.
  • Documented all hearing results and entered them into a database.
  • Responded promptly to inquiries from staff members or outside entities regarding court matters.
  • Prepared legal documents such as complaints, summons, subpoenas, motions, orders, judgments, writs of execution and garnishments.
  • Assisted attorneys with preparation of legal documents for filing in court.
  • Entered data into computerized case management system to maintain accurate records.
  • Performed administrative tasks such as copying documents or scheduling hearings.
  • Attended continuing education seminars on new laws or changes in existing regulations affecting the courts.

Court Liaison

State of Arkansas
Little Rock, Arkansas
10.2009 - 12.2015
  • Assisted in coordinating communication between the court and involved parties.
  • Gathered case information to support legal proceedings and documentation.
  • Helped prepare materials for court hearings, ensuring all documentation was complete.
  • Responded to inquiries from the public regarding court processes and procedures.
  • Collaborated with legal professionals to facilitate smooth case progression.
  • Observed court proceedings to understand operational functions and protocols.
  • Compiled evidence for use at trial or hearing including witness statements, affidavits.
  • Advised clients on potential outcomes based on current facts of their case.
  • Maintained communication with court personnel regarding court proceedings and case updates.
  • Testified in court proceedings regarding Child Support payments.

Education

High School Diploma -

University of Louisiana At Monroe
Monroe, LA

Skills

  • Customer service
  • Office administration
  • Document management
  • Data entry
  • Communication skills
  • Professional communication
  • Records administration
  • Microsoft outlook
  • Highly organized

References

References available upon request.

Timeline

Administrative Assistant

City Of Little Rock
01.2025 - Current

Pre-Sentence Officer

Pulaski County Government
02.2023 - 12.2023

Deputy Court Clerk

City of Little Rock
12.2015 - 02.2023

Court Liaison

State of Arkansas
10.2009 - 12.2015

High School Diploma -

University of Louisiana At Monroe

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