Monica McLean
Reynoldsburg
Summary
Resourceful Team Leader known for productivity and efficiency in task completion. Skilled in inventory management, quality control, and customer service.
Personable and dedicated Customer Service Representative with extensive experience in Grocery industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
21
21
years of professional experience
Work History
Seafood Team Leader
Giant Eagle
02.2022 - Current
- Supervised daily operations of seafood department, ensuring product quality and compliance with safety standards.
- Trained and mentored team members on best practices for seafood handling and customer service.
- Implemented processes to reduce waste, enhancing overall department efficiency.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Developed promotional displays to increase customer engagement and drive sales in seafood section.
- Monitored sales performance, adjusting strategies to maximize profitability and customer satisfaction.
- Collaborated with suppliers to ensure timely delivery of fresh seafood products, maintaining quality assurance.
- Promoted a positive work environment that encouraged staff to share ideas, collaborate on projects, and support one another in achieving individual and collective goals.
- Maintained high standards of cleanliness throughout the seafood department by adhering to sanitation guidelines and regularly inspecting work areas.
- Improved customer satisfaction by providing excellent seafood product knowledge and recommendations.
- Maximized sales opportunities by cross-promoting seafood items with complementary products from other departments within the store.
- Addressed customer issues promptly to foster loyalty while upholding company reputation for excellent service.
Coordinator/Customer Service Representative
Giant Eagle
10.2019 - 02.2022
- Developed promotional materials to enhance customer engagement and drive sales initiatives.
- Analyzed customer feedback to identify areas for service improvement and implement actionable solutions.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Educated customers on proper usage of self-checkout systems to enhance user experience.
- Provided technical support for self-checkout machines, troubleshooting issues promptly.
- Implemented best practices for loss prevention at self-checkout stations effectively.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
Cashier
Drug Mart
03.2006 - 01.2010
- Engaged in training new staff on register operation and customer service best practices.
- Supported inventory management by monitoring stock levels and reporting discrepancies to management.
- Resolved customer complaints promptly, improving retention and fostering loyalty within the store community.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Kroger
05.2005 - 02.2006
- Processed transactions efficiently at point of sale, ensuring accuracy in cash handling.
- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
Education
GED -
Pickerington High School Central
Pickerington, OHSkills
- Relationship building with diverse customer groups
- Consultative selling and needs‑based conversations
- Persuasive communication and active listening
- Upselling and cross‑selling experience
- Managing customer objections with confidence
-Motivating teams to achieve operational and sales goals
-Maintaining accuracy in documentation and reporting
- Understanding of product handling, safety, and quality control
- Experience communicating technical information clearly
-Clear, concise, and persuasive verbal communication
-Building rapport quickly
-Strong ability to translate complex information into customer-friendly insights
Timeline
Seafood Team Leader
Giant Eagle
02.2022 - Current
Coordinator/Customer Service Representative
Giant Eagle
10.2019 - 02.2022
Cashier
Drug Mart
03.2006 - 01.2010
Cashier
Kroger
05.2005 - 02.2006
GED -
Pickerington High School Central