Summary
Work History
Education
Skills
Timeline
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Monica Mcnair

Norfolk,VA

Summary

Dedicated professional with diverse experience in customer service and operational support. Strong background in team collaboration and effective communication, ensuring high levels of customer satisfaction. Skilled in managing inventory and maintaining cleanliness, contributing to a positive work environment.

Work History

Supervisor

Tropical Smoothie
March 2016 - June 2018
  • Supported team in daily operations to ensure efficient service.
  • Assisted customers at the cashier to enhance satisfaction.
  • Prepared food items according to health and safety regulations.
  • Maintained cleanliness of work areas to promote a safe environment.
  • Counted cash and managed financial transactions as key holder.
  • Facilitated communication among team members to improve coordination.

Pharmacy Technician

Rite-Aid Pharmacy
June 2018 - May 2021
  • Assisted customers by accurately filling prescriptions.
  • Managed phone inquiries and provided timely responses.
  • Stocked medications and maintained organized inventory.
  • Delivered exceptional customer service to enhance patient satisfaction.
  • Collaborated with pharmacists to ensure prescription accuracy.
  • Educated customers on medication usage and potential side effects.

Grocery Stocker

Walmart
June 2021 - April 2022
  • Restocked food items to ensure shelves remained fully stocked and accessible.
  • Maintained cleanliness of food areas, enhancing the shopping experience for customers.
  • Monitored expiration dates and removed expired or damaged products promptly.
  • Conducted daily inventory checks to manage stock levels effectively.
  • Provided friendly and efficient customer service to assist shoppers with inquiries.
  • Collaborated with team members to address stock shortages and improve product availability.

Delivery Driver

Amazon
May 2022 - March 2023
  • Delivered packages to customers following designated routes.
  • Managed multiple delivery stops efficiently to ensure timely service.
  • Maintained a steady pace to enhance delivery accuracy.
  • Utilized positive attitude to overcome challenges during busy delivery days.
  • Conducted vehicle inspections to ensure safe and reliable operation.
  • Communicated with customers to provide updates and resolve any delivery issues.

Barista

Starbucks
April 2023 - October 2024
  • Crafted high-quality beverages tailored to customer preferences.
  • Operated cash register efficiently while managing customer transactions.
  • Provided exceptional customer service to enhance overall experience.
  • Restocked supplies and maintained cleanliness in work area.
  • Maintained a positive attitude during high-volume service periods.

Customer Service Representative

Life Protect 24/7
September 2024 - March 2025
  • Assisted customers over the phone to resolve account issues and payment inquiries.
  • Maintained a positive attitude while handling a high volume of calls daily.
  • Empowered customers with information to enhance their overall service experience.
  • Utilized conflict resolution skills to address customer concerns effectively.
  • Documented customer interactions to ensure accurate follow-up and service continuity.

Education

High School Diploma -

Booker T Washington
Norfolk, VA

No Degree -

Norfolk Technical Center
Norfolk, VA

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Inventory management
  • Cash handling
  • Conflict resolution
  • Food safety
  • Communication skills
  • Attention to detail
  • Problem resolution

Timeline

Supervisor

Tropical Smoothie
March 2016 - June 2018

Pharmacy Technician

Rite-Aid Pharmacy
June 2018 - May 2021

Grocery Stocker

Walmart
June 2021 - April 2022

Delivery Driver

Amazon
May 2022 - March 2023

Barista

Starbucks
April 2023 - October 2024

Customer Service Representative

Life Protect 24/7
September 2024 - March 2025

High School Diploma -

Booker T Washington

No Degree -

Norfolk Technical Center

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Monica Mcnair