MONICA M. COHEN
Orland Park,Illinois
Summary
Purchasing manager and logistics coordinator with a background in purchase order creation, ERP inventory updates, shipment tracking, and vendor coordination. Handles returns, credits, stock counts, and customer issues with a focus on accurate records and smooth daily operations.
Overview
23
23
years of professional experience
Work History
Purchasing Manager/Scheduler
Kole Digital Systems
Frankfort, IL
02.2016 - 09.2026
- Created all purchase orders and entered them into ERP inventory system
- Coordinated with vendors to confirm delivery dates, resolve discrepancies, and address late shipments, ensuring timely fulfillment of orders
- Managed return process from obtaining RMA to issuing credits, ensuring accurate resolution of customer returns and enhancing customer satisfaction
- Received inbound shipments and checked items against those on the packing list to confirm accuracy
- Conducted physical stock counts and updated the ERP system to maintain accurate inventory records
- Scheduled all electronic component installations and service calls
- Worked closely with clients to resolve any customer concerns
Logistics Coordinator
Batory Foods
Chicago, IL
06.2010 - 08.2015
- Secured, routed, and tracked outbound and inbound shipments, proactively informing customers of any delays or issues
- Processed returns and collaborated with customers to arrange return details
- Resolved billing disputes with carriers to achieve satisfactory solutions
Logistics Coordinator
Leavitt Tube Company, LLC
Chicago, IL
09.2005 - 11.2008
- Developed detailed Bills of Lading for shipments, facilitating accurate processing and tracking
- Ensured regulatory document compliance and generated daily statistical reports for management review
- Resolved customer credit issues and updated the database for accurate record-keeping
Credit Clerk
Alco Sales and Service Company
Burr Ridge, IL
10.2003 - 08.2005
- Conducted credit and solvency investigations for potential customers to assess risk
- Created and managed accounts for new and existing customers, maintaining up-to-date records
- Managed credit vouchers from manufacturers, ensuring accurate issuance to customers
Education
Bachelor of Arts (BA) Degree - Business Management, Marketing, Business Law, International Business, Labor Relations, Organizational Behavior, Legal Environment of Administration, Business Communications, and Human Resources Management
Governors State University
University Park, IllinoisAssociate's Degree (AA) Degree - Palos Hills, Illinois
Morraine Valley Community College
Palos Hills, IllinoisSkills
- Customer Service
- Verbal communication
- Vendor Negotiation
- Complaint resolution
- Problem solving
- Supply Chain Analysis
- Software proficiency
- Vendor management
Timeline
Purchasing Manager/Scheduler
Kole Digital Systems
02.2016 - 09.2026
Logistics Coordinator
Batory Foods
06.2010 - 08.2015
Logistics Coordinator
Leavitt Tube Company, LLC
09.2005 - 11.2008
Credit Clerk
Alco Sales and Service Company
10.2003 - 08.2005
Bachelor of Arts (BA) Degree - Business Management, Marketing, Business Law, International Business, Labor Relations, Organizational Behavior, Legal Environment of Administration, Business Communications, and Human Resources Management
Governors State University
Associate's Degree (AA) Degree - Palos Hills, Illinois
Morraine Valley Community College