MONICA MEADOWS
Converse,TX
Summary
Seasoned Guest Service Supervisor with a proven track record at South Shore Harbour Resort, adept in team management and guest relations. Excelled in elevating customer service standards, achieving a significant improvement in guest satisfaction. Skilled in payment processing and leading with strong leadership, ensuring seamless operations and exceptional guest experiences.
Overview
11
11
years of professional experience
Work History
Guest Service Supervisor
South Shore Harbour Resort
League City, TX
06.2023 - 12.2024
- Provide exceptional customer service to resort guests.
- Lead a team of guest service agents.
- Handle guest inquiries and resolve issues in a professional manner.
- Train new team members on company policies and procedures.
- Supervise daily operations of the front desk and concierge services
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain a positive and welcoming atmosphere in the lobby and common areas.
General Manager
Wingate by Wyndham
Houston
11.2018 - 12.2024
- Handle complaints, customer service
- Hire and train staff
- Scheduling
- Handle cash, checks, direct bill accounts
- Order supplies
- Answer phones
- Check guest in out
- Book groups
Guest Service Agent
Red Roof Inn Houston - JFK BLVD/IAH Airport
Houston
12.2013 - 07.2021
- Greeted guests upon arrival and offered assistance
- Recommended hotel services or amenities that guest may find useful
- Answered guest inquiries and provided information regarding hotel services and amenities
- Assisted guests with check-ins, account inquiries and any additional services needed
- Answered customer telephone calls promptly and in an appropriate manner
- Processed cash and credit payments rapidly and accurately
Education
High School Diploma -
LBJ High School
Austin, TX05-1989
Skills
- Customer service
- Payment collecting
- Processing payments
- Making reservations
- Team management
- Delegation and supervision
- Generating reports
- Strong leadership
- Guest relations
- Front office support
- Greeting customers
Timeline
Guest Service Supervisor
South Shore Harbour Resort
06.2023 - 12.2024
General Manager
Wingate by Wyndham
11.2018 - 12.2024
Guest Service Agent
Red Roof Inn Houston - JFK BLVD/IAH Airport
12.2013 - 07.2021
High School Diploma -
LBJ High School
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