Monica Medina
Stockton,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
California Check Cashing Store LLC
08.2015 - 11.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Food Server
Zingos Cafe
01.2010 - 08.2014
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
- Implemented time management strategies to optimize efficiency during peak hours without compromising the quality of service provided to patrons.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Ensured strict adherence to safety regulations by maintaining a clean working environment throughout shifts.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Documented orders accurately to track sales and properly bill guests.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Education
No Degree - Psychology
Mt San Jacinto College
San Jacinto, CAHigh School Diploma -
Mission Viejo High School
Mission Viejo, CA06.1987
Skills
- Product Knowledge
- Call Management
- Consultative Sales
- Data Entry
- Paperwork Processing
- Account Updating
- Scheduling
- Data Collection
- Report Generation
- Information Security
- Staff Training
- Strategic Sales Knowledge
- Delivery Scheduling
- Proofreading
- Prioritization
- Team Development
- Active Listening
- Account Management
- Report Transcription
- Problem Resolution
- POS Systems Expert
- Customer Service
- Store Maintenance
- Money Handling Abilities
- Service Upselling
- Multitasking
- Follow-up Skills
- De-escalation Techniques
- Marketing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
California Check Cashing Store LLC
08.2015 - 11.2021
Food Server
Zingos Cafe
01.2010 - 08.2014
No Degree - Psychology
Mt San Jacinto College
High School Diploma -
Mission Viejo High School
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