Monica Mejia
Chicago,IL
Summary
Proven leader and quick learner, excelled at HCI Solutions by boosting team productivity and enhancing quality assurance standards. With a knack for conflict resolution and strong communication, effectively mentored staff towards promotions and improved testing accuracy by 30%. Demonstrates a customer-focused approach and adept cash handling, ensuring top-notch service and operational excellence.
Overview
12
12
years of professional experience
Work History
Shift Lead
HCI Solutions
11.2021 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Resolved conflicts between employees to maintain positive and productive work environments.
Shipping and Receiving Clerk
HCI Solutions
11.2021 - 08.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Processed required paperwork to expedite handling of shipped and received goods.
- Conducted research to address shipping errors and packaging mistakes.
QA Specialist
HCI Solutions
11.2021 - 08.2024
- Increased overall testing accuracy by creating detailed test scripts based on functional and technical requirements documentation.
- Mitigated potential risks associated with software releases by conducting risk assessments and prioritizing critical test scenarios accordingly.
- Ensured compliance with industry standards and regulations through diligent adherence to established QA procedures and guidelines.
- Assisted in root cause analysis investigations, leading to more efficient problem-solving techniques within the team.
- Served as a subject matter expert within the QA team, providing guidance and mentorship to junior team members and fostering a collaborative work environment.
- Promoted a culture of quality assurance within the organization by conducting training sessions for junior QA specialists on best practices and methodologies.
Opener to Kitchen/Catering/Closer
Specialtys Cafe & Bakery
04.2014 - 09.2016
- Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists
- Offered product samples, answered questions and helped customers find items
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Developed knowledge about products and sales items to answer shoppers' questions
- Packaged and labeled products
- Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness
- Supervised, trained and developed team members in accordance with company policies and procedures
- Established and maintained a positive work environment
- Engaged in suggestive selling and other sales techniques
- Adhered to safe work practices
- Kept store floor free of hand baskets and shopping carts
- Processed monetary transactions with cash, checks, gift certificates, travelers’ checks, food stamps, coupons and store credit
- Managed customer flow and backed up lines to reduce checkout wait time
- Kept cases and shelves clean and well stocked
- Operated and sanitized all equipment in a safe and proper manner
- 2 years retail experience
- Prepared, cut, weighed and wrapped deli meats and cheeses
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Set up advertising signs and displays on shelves, counters and tables
- Removed discontinued, old and slow-moving items from shelves
Cashier/Bagger
Jewel Osco
04.2012 - 04.2016
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
- Developed knowledge about products and sales items to answer shoppers' questions
- Unloaded customer bags into cars
- Processed credit cards, checks, gift cards and coupons
- Collected empty carts and returned to the store
- Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines
- Offered product samples, answered questions and helped customers find items
Deli
Marcellos Market & Deli
11.2015 - 03.2016
- Offered product samples, answered questions and helped customers find items
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness
- Supervised, trained and developed team members in accordance with company policies and procedures
- Processed credit cards, checks, gift cards and coupons
- Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines
- Removed discontinued, old and slow-moving items from shelves
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Ensured meats were properly cut in a timely manner
- Maintain proper temperature and humidity levels for meat products
Education
High School Diploma -
Roosevelt High School
Chicago, IL05-2011
Skills
- Customer-focused
- Quick learner
- Strong communication skills
- Positive and friendly
- Cash handling
- People-oriented
- Self-motivated
- Reliable and punctual
- Creative
- Conflict Resolution
- Staff Motivation
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
HCI Solutions
11.2021 - 08.2024
Shipping and Receiving Clerk
HCI Solutions
11.2021 - 08.2024
QA Specialist
HCI Solutions
11.2021 - 08.2024
Deli
Marcellos Market & Deli
11.2015 - 03.2016
Opener to Kitchen/Catering/Closer
Specialtys Cafe & Bakery
04.2014 - 09.2016
Cashier/Bagger
Jewel Osco
04.2012 - 04.2016
High School Diploma -
Roosevelt High School
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