MONICA MENDEZ
Porterville,CA
Summary
Bilingual and results-driven professional with over five years of comprehensive experience in healthcare administration, team leadership, and client services. Proven ability to enhance patient and customer experiences by leveraging strong communication, problem-solving, and organizational skills. Adept at managing complex administrative duties, fostering positive team environments, and building lasting client relationships. Seeking enriching employment opportunities to balance qualifications and sharpen soft skills, while meaningfully contributing to a high-energy workplace environment.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Pro-PT – Precision Rehabilitation and Orthopedic Physical Therapy
Visalia, CA
12.2019 - Current
- Coordinates comprehensive patient care, including scheduling appointments, managing referrals while ensuring seamless patient flow and continuity of care.
- Manages sensitive patient information with the utmost discretion, maintaining strict adherence to HIPAA regulations and ensuring patient confidentiality.
- Regularly interfaces with physical therapists and office staff for daily operations.
- Advocates for patients by liaising between medical staff and patients to clarify and resolve all inquiries, significantly improving patient satisfaction.
Cosmetic Beauty Advisor
Laura Mercier – Macy’s
Visalia, CA
05.2015 - 09.2016
- Advised a diverse clientele on personalized skincare and beauty routines, utilizing in-depth product knowledge to drive sales and exceed monthly targets.
- Executed in-store promotions and product launches, attracting new customers and increasing brand visibility.
- Cultivated strong client relationships, enhanced customer confidence and brand loyalty through tailored demonstrations, expert product application techniques and education on the benefits and ingredients of products.
Shift Lead
Papa Murphy’s Take and Bake Pizza
Porterville, CA
06.2011 - 09.2014
- Supervised and mentored staff members, providing ongoing coaching and training to ensure adherence to quality, service, and cleanliness standards.
- Delegated tasks effectively during high and low volume periods, optimizing workflow and reducing customer wait times.
- Oversaw daily cash handling, inventory management, and opening/closing procedures, ensuring operational efficiency and financial accountability.
Education
Associate of Arts - Social Science
Porterville College
Porterville, CA03.2015
Timeline
Patient Care Coordinator
Pro-PT – Precision Rehabilitation and Orthopedic Physical Therapy
12.2019 - Current
Cosmetic Beauty Advisor
Laura Mercier – Macy’s
05.2015 - 09.2016
Shift Lead
Papa Murphy’s Take and Bake Pizza
06.2011 - 09.2014
Associate of Arts - Social Science
Porterville College
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