Monica Mendoza
San Diego,CA
Summary
Dynamic retail professional with a proven track record at Footlocker Retail, excelling in customer service and problem solving. Skilled in inventory management and enhancing store performance, I foster positive customer relationships and drive engagement. Bilingual and adept at training staff, I consistently deliver exceptional experiences that boost satisfaction and loyalty.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Footlocker Retail
07.2021 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Analyzed sales trends to develop strategies that enhanced store performance and customer satisfaction.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Cashier Team Lead
Los Primos Grill
08.2017 - 04.2021
- Assisted customers with transactions, ensuring positive experiences and satisfaction.
- Operated cash registers efficiently, managing payments and balancing drawers.
- Collaborated with team members to maintain a clean, organized workspace.
- Learned store policies and procedures to provide accurate product information.
Education
High School Diploma -
James Madison High School
San Diego, CASkills
- Problem-solving
- HR customer experience
- Customer service and engagement
- Fluent bilingualism
- Document translation
- Upselling strategies
- Product knowledge
- Sales promotion
- Multitasking and organization
- Empathy and patience
- Team collaboration
- Flexibility and adaptability
- Verbal and written communication
Accomplishments
- Supervised team of 30+ staff members.
- Trained and mentored employees.
- Promoted to Sales Lead after only 6 months for exceptional performance.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Footlocker Retail
07.2021 - Current
Cashier Team Lead
Los Primos Grill
08.2017 - 04.2021
High School Diploma -
James Madison High School
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