Monica Mendoza
Summary
Detail-oriented professional with a strong background in customer service and cash handling. Proven ability to process transactions accurately and support team operations, ensuring a seamless customer experience. Results-driven sales professional with extensive experience in cash register operations and customer assistance. Recognized for upselling strategies and maintaining exceptional service standards to enhance customer loyalty. Dedicated payroll assistant with experience in processing payroll transactions and resolving discrepancies. Known for attention to detail and effective communication skills, contributing to team success and compliance with payroll regulations. Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. Reliable Sales Cashier with significant experience in retail environments. Focused on customer satisfaction, possess cash handling skills, and adept at operating point-of-sale systems. Previous roles demonstrate strong communication skills and ability to make positive impact through problem-solving and effective team collaboration. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
15
15
years of professional experience
Work History
sales cashier waitress
el faro
Sunnyside, Washington
03.2010 - 06.2025
- Processed customer transactions accurately and efficiently.
- Managed cash register operations and maintained cash drawer integrity.
- Assisted customers with product inquiries and recommendations.
- Handled returns and exchanges according to company policy.
- Collaborated with team members to ensure a smooth checkout experience.
- Maintained cleanliness and organization of the checkout area.
- Upsold promotional items to enhance customer satisfaction.
- Provided friendly, responsive service to enhance customer loyalty.
- Greeted customers promptly and asked detailed questions to quickly determine needs.
- Stocked shelves with new merchandise when needed.
- Scanned items, accepted payments, and provided change as necessary.
- Maintained cleanliness of checkout areas.
- Performed cashier opening and closing duties such as counting out tills and preparing deposits for bank runs.
- Followed proper payment processing procedures including credit cards and checks.
- Answered customer questions regarding store policies, products, services, prices.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
- Provided excellent customer service by being knowledgeable about store products and services.
- Promoted and advertised sales, discounts and special promotions to generate revenue and build client loyalty.
- Computed sales prices and totaled purchases with cash register.
- Maintained appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted product inventories by counting items on hand and notifying supervisors of low stock.
- Verified credit card transactions using POS system software.
- Reconciled cash register at end of shift by balancing cash, credit cards and checks.
- Maintained accurate records of all transactions and reported discrepancies if any.
- Checked expiration dates on merchandise for quality assurance purposes.
- Assisted customers with loading purchases into their vehicles or bags.
- Operated cash registers efficiently and accurately during peak times.
- Trained new employees by providing knowledge of specific store tasks and policies.
Payroll Assistant
manson fruit
Prosser, Washington
01.2022 - 01.2024
- Processed payroll transactions for employees in a timely manner.
- Assisted in resolving payroll discrepancies and employee inquiries.
- Maintained accurate employee records and payroll documentation.
- Ensured compliance with state and federal payroll regulations.
- Communicated effectively with team members regarding payroll procedures and updates.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Processed payroll for up to 30 employees weekly using specialized software.
Education
High School Diploma -
Grandview High School
Grandview Wa06-2004
Skills
- Transaction processing
- Cash register operation
- Customer assistance
- Payroll administration
- Inventory management
- Customer relationship management
Timeline
Payroll Assistant
manson fruit
01.2022 - 01.2024
sales cashier waitress
el faro
03.2010 - 06.2025
High School Diploma -
Grandview High School