MONICA MENDOZA
El Paso,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
Work History
Front Desk Patient Coordinator
Pinova Dental And Braces
6910 N Mesa St Ste C, El Paso TX 79912
03.2023 - 10.2023
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Paralegal
Law Office Of Ruben Hernandez
04.2022 - 10.2022
- Conducted detailed client intakes and entered information into company database
- Conferred with clients and other involved parties to gather and track case information
- Assisted counsel in preparing answers, providing documentation and information for discovery request
- Prepared legal briefs, motions and pleadings.
Real Estate Paralegal
Law Office Of Michael Zimprich
02.2020 - 02.2022
- Prepared legal property descriptions for use in transactions
- Organized contracts and closing documents for rentals and purchases
- Tracked and processed easement documents in accordance with policies and applicable laws
- Used public databases such as EPCAD and EPCOUNTY to conduct research
- Prepared legal briefs, motions, and pleadings.
Legal Secretary/Receptionist
Blanco Ordonez Mata And Wechsler
02.2017 - 02.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Dental Assistant
EP DENTISTRY FOR KIDS
01.2012 - 01.2015
- Welcome customers in the dental office
- Prepare customers for treatments or checkups ensuring their comfort
- Select and set up instruments, equipment and material needed
- Sterilize instruments according to regulations
- Assist the dentist through 4-handed dentistry
- Undertake lab tasks as instructed
- Provide oral hygiene and post-operative care instructions
- Keep the dental room clean and well-stocked
- Schedule appointments
- Maintain accurate patient records and assist with payment procedures.
Education
Registered Dental Assistant - RDA - X-Ray Certification
Kaplan College
El Paso, TXAssociate of Arts - Paralegal Studies
International Business College
El Paso, TX01.2017
Skills
- Civil law
- Corporate law
- Criminal law
- Legal Research
- Document preparation
- Document filing
- Patient confidentiality
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Payment Collection
- Medical Instrument Sterilization
- CPR Certified
Timeline
Front Desk Patient Coordinator
Pinova Dental And Braces
03.2023 - 10.2023
Paralegal
Law Office Of Ruben Hernandez
04.2022 - 10.2022
Real Estate Paralegal
Law Office Of Michael Zimprich
02.2020 - 02.2022
Legal Secretary/Receptionist
Blanco Ordonez Mata And Wechsler
02.2017 - 02.2020
Dental Assistant
EP DENTISTRY FOR KIDS
01.2012 - 01.2015
Registered Dental Assistant - RDA - X-Ray Certification
Kaplan College
Associate of Arts - Paralegal Studies
International Business College