Monica Mitchell
Salisbury,MD
Summary
Customer-focused professional with over 14 years of experience in customer service, cash handling, retail operations, and team leadership. Proven ability to process financial transactions accurately, balance cash drawers, maintain confidentiality, and resolve customer concerns with professionalism. Recognized for strong attention to detail, excellent communication skills, and a commitment to providing exceptional customer experiences. Eager to bring accuracy, integrity, and relationship-building skills to a Bank Teller position.
Overview
17
17
years of professional experience
Work History
Store Manager
Citi Trends
Dover, DE
11.2024 - Current
- Manage daily store operations with accountability for cash handling, deposits, staffing, and customer service.
- Ensure financial accountability by overseeing cash management procedures and operational compliance.
- Resolve customer concerns professionally while maintaining high customer satisfaction.
- Train, coach, and develop team members to deliver exceptional customer experiences.
- Monitor performance metrics and implement action plans to achieve operational goals.
Assistant Manager
Citi Trends
Fruitland, MD
01.2020 - 11.2024
- Assisted in daily operations including cash management, opening and closing procedures, and customer service.
- Supervised associates while ensuring company policies and procedures were followed.
- Maintained accurate inventory records and supported operational excellence.
- Resolved customer concerns efficiently and professionally.
- Assisted in training employees on customer service and operational procedures.
Sales Associate
Walmart
Salisbury, MD
01.2020 - 04.2022
- Processed cash, credit, debit, and digital transactions accurately in a high-volume retail environment.
- Maintained balanced cash drawers and ensured transaction accuracy.
- Assisted customers with purchases, returns, exchanges, and product inquiries.
- Delivered exceptional customer service while resolving customer concerns.
- Collaborated with team members to provide efficient checkout experiences during busy periods.
Assistant Manager
Citi Trends
Fruitland, MD
09.2009 - 08.2018
- Assisted with daily operations, opening and closing procedures, and cash management responsibilities.
- Helped maintain accurate cash accountability and operational standards.
- Trained and mentored associates on customer service, cash handling, and company procedures.
- Supported inventory management and shrink reduction initiatives.
- Built positive customer relationships through outstanding service and problem resolution.
Education
No Degree -
Wor - Wic Community College
SalisburySkills
Customer Service Excellence
Financial Accuracy
Customer Relationship Building
Data Entry
Time Management
Communication Skills
Operational Compliance
Additional Information
- Exceptional customer service and interpersonal skills
- Strong mathematical and cash-handling abilities
- Excellent attention to detail and accuracy
- Ability to maintain confidentiality and professionalism
- Effective problem-solving and conflict-resolution skills
- Ability to multitask in fast-paced environments
- Reliable, dependable, and highly organized
Timeline
Store Manager
Citi Trends
11.2024 - Current
Assistant Manager
Citi Trends
01.2020 - 11.2024
Sales Associate
Walmart
01.2020 - 04.2022
Assistant Manager
Citi Trends
09.2009 - 08.2018
No Degree -
Wor - Wic Community College