Monica Monroy
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Senior Case Manager
Sunset West Legal Group
Los Angeles , CA
02.2017 - 04.2024
- Manage multiple aspects of the PI claims in the pre-litigation.
- Provide excellent and timely customer service to clients on a weekly basis in Spanish and in English.
- Actively manage all aspects of the client's medical treatment. (Setting up new and follow up appointment, gather reports, recommendations, referrals, and billing, reviewing medical documents, send appointments reminders, coordinate transportation to and from appointment, if needed.)
- Gather all necessary documents for the demand department. (All medical in-house and out-house records, prior medical records, loss of wage documentation, property damage estimate photos, gather non-economic damages.)
- Assist and act as a liaison for different departments in the firm. (Example: Litigation, liens, medical records departments.)
- Litigation experience: Assist with discovery questionnaire, prepare and explain 998 authorization forms, IMEs and litigation process, depo preparation with Spanish translation.
- Handle case load of 100+ files.
- Handle high policy claims. (Uber, Lyft, Government, Slip & Falls, Dog Bites, and Wrongful Death.)
- Handle surgical clients and successfully process their treatment throughout the surgery and post op care. (Knee/Shoulder Arthroscopy, ACDF, Laminectomy, Hemilaminectomy, Mircodecompression, STIM Trial and Permanent)
- Managed treatment for multiple million dollar settled cases. (1 million pre litigation, 2.3 million in litigation (Prop213), 5.3 million in litigation, 6 million in litigation, 3 million in litigation, 1.25 million pre litigation, 250k pre litigation, 300k pre litigation, 650k pre litigation)
- Case Manager Experience: 4 years
- Senior Case Manager Experience: 3 years
Education
Bachelor of Arts - Sociology
Cal State University of Los Angeles
Los Angeles, CA06-2020
Skills
- Treatment Planning
- Client Advocacy
- Needs Assessment
- Performance Tracking
- Case Management
- Progress Evaluations Understanding
- Resource Identification
- Case Documentation and Reporting
- Medical Records Management
- Positive Attitude
- Organization and Multitasking
- Emotional Awareness
- Conflict Resolution
- Crisis Intervention
- Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Senior Case Manager
Sunset West Legal Group
02.2017 - 04.2024
Bachelor of Arts - Sociology
Cal State University of Los Angeles
Similar Profiles
Isari VirgenIsari Virgen
Assistant Case Manager at Sunset West Legal GroupAssistant Case Manager at Sunset West Legal Group
Abner Zamora TintiAbner Zamora Tinti
Case Manager at Sunset West Legal GroupCase Manager at Sunset West Legal Group
Audrey DuongAudrey Duong
Director of Human Resources at Sunset West Legal GroupDirector of Human Resources at Sunset West Legal Group
SAPRINTAY COLLINSSAPRINTAY COLLINS
HOUSEMAN at SUE HIGHLANDHOUSEMAN at SUE HIGHLAND
Shanna BeauchampShanna Beauchamp
Manager: Design and Delivery Resilience Programs at Kaiser Permanente Educational TheatreManager: Design and Delivery Resilience Programs at Kaiser Permanente Educational Theatre