Monica Montoya
Antioch,IL
Summary
A Motivated, Positive minded, and Hard-working individual who learns quickly and adapts to new changes. Always willing to learn new skills and grow in different areas or environments. An individual who is also very reliable and responsible and who's work ethic speaks for itself.
Overview
9
9
years of professional experience
Work History
Receptionist
Red Cottage Salon and Spa
Long Grove, IL
06.2016 - 05.2021
- Scheduled appointments for customers.
- Answered phone calls and answered customers questions and/or complaints.
- Opened and closed on certain business hours.
- Handled card and cash payments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Counted incoming inventory for the business.
Food Service Worker
Dunkin' Donuts
Lindenhurst, IL
06.2022 - 04.2023
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods and drinks were prepared according to the companies handbooks and customers order.
- Handled cash and card payments through the drive-thru and dine in lobby.
- Worked fast paced to get all orders out accordingly.
- Closed and opened the restaurant.
- Trained new employees and helped them understand the restaurants, policies, and requirements.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared beverages such as coffee, tea, soda.
Assembly Line Worker
Pfizer
Pleasant Prairie, WI
07.2022 - 06.2023
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Added shipping labels to packaging.
- Worked with COVID-19 vaccine.
- Worked with dry ice, and storing vaccine in a climate temperature controlled area.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Unloaded and loaded shipping trucks at the dock station.
- Assembled packaging for products such as the vaccines or the unit pick station.
Forklift Operator
Sam's Club
Vernon Hills, IL
08.2023 - 12.2023
- Unloaded and loaded trucks.
- Faced aisles to bring products to front view.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Counted inventory on sales floor.
- Worked in various departments wherever help was needed
- Helped customers find products that were needed.
- Drove a forklift to put pallets up on the steel and bring down pallets with merchandise that needed to go out on sales floor.
Stocker
Walmart
Antioch, IL
08.2024 - Current
- Handled customer questions and complaints on sales floor products.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Vizpick products every day to restock shelves or end caps.
- Work top stock to bring merchandise down, while counting in inventory.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
High School Diploma -
Antioch Community High School
Antioch, IL05.2019
Skills
- Team communication and collaboration
- Machinery operations
- Packaging and shipping
- Customer service and satisfaction
- Works well in fast-paced environments
- Time efficient
- Maintains positive energy in environments
- Great communication skills
- Material handler
Languages
Spanish
Native or Bilingual
Timeline
Stocker
Walmart
08.2024 - Current
Forklift Operator
Sam's Club
08.2023 - 12.2023
Assembly Line Worker
Pfizer
07.2022 - 06.2023
Food Service Worker
Dunkin' Donuts
06.2022 - 04.2023
Receptionist
Red Cottage Salon and Spa
06.2016 - 05.2021
High School Diploma -
Antioch Community High School