Monica Morales
Campbell,CA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
Work History
Data Entry Associate
Shemmassian Education Consulting
01.2023 - Current
- Responsible for entering and updating client contact details and information into Excel spreadsheets
- Reduced errors by conducting thorough quality control checks on all entered and updated data.
- Utilizing Zapier platform to setup automated data extraction and transfer into Google docs for analysis
- Performing audits and quality checks of data and periodically updating spreadsheets
- Collaborated effectively with cross-functional teams to address discrepancies and resolve data-related issues.
Customer Service & Technical Support Associate
Lin-Zhi, International
11.2020 - 03.2022
- Assisted customers with order issues, complaints and processed product returns
- Maintained detailed records of customer interactions and resolutions, facilitating data-driven improvements in support processes.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Developed extensive product knowledge to provide accurate and reliable information to customers during support interactions.
- Supported shipping, provided order status, monitored carrier delays and filed damaged goods claims
- Assisted HR department in posting vacancies online, downloading & filing resumes, contacting candidates, scheduling zoom interviews, updating records and logs.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
Lab Assistant
Santa Clara University, College of Arts & Science
11.2013 - 10.2018
- Provided support and coordination for university STEM-program teaching laboratories
- Purchased instructional supplies, teaching materials, chemicals and scientific equipment
- Provided technical assistance and troubleshooting for faculty, students and researchers
- Regularly updated master logs and files of equipment and supply inventories
- Liaised with IT and facilities departments to schedule lab maintenance, projects and repairs.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Education
B.S - Biological Sciences -
Sacramento State University
Skills
- Microsoft Office Suite Mastery
- Proofreading and Editing
- Data Entry Procedures Knowledge
- Data Accuracy
Timeline
Data Entry Associate
Shemmassian Education Consulting
01.2023 - Current
Customer Service & Technical Support Associate
Lin-Zhi, International
11.2020 - 03.2022
Lab Assistant
Santa Clara University, College of Arts & Science
11.2013 - 10.2018
B.S - Biological Sciences -
Sacramento State University
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