Monica Moreno
Corona,CA
Summary
Compassionate Registered SUD Counselor/Case Manager experienced in Substance abuse/Mental health environments. Hardworking and dedicated to providing top notch client care while achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager DETOX/RESIDENTIAL/IOP
Acadia Healthcare - Sunrise Recovery Ranch/SBTS
10.2021 - 12.2023
- Conduct substance abuse assessments, evaluations, and severity, and drug screening collections using validated tools to develop individualized treatment plans for patients
- Collaborate with a multi-disciplinary team to develop integrated care plans and facilitate referrals as needed
- Counsel patients through individual and group sessions
- Facilitate in-person group sessions every week, including process groups, didactic groups, and specialty focus groups
- Educate patients on mental health and alcohol and substance use addictions
- Monitor and record patients' health issues and behaviors, adapt treatment plans, provide crisis intervention, and develop discharge plans with the clinical team
- Work with patients and families to provide support with life-changing decisions
- Prepare and maintain accurate records, reports, and data
- Create timely and accurate documentation of patient progress pursuant to program guidelines
- Other duties as assigned and deemed necessary as a Substance Abuse Counselor.
Behavioral Health Associate
Acadia Healthcare - Sunrise Recover Ranch Riverside, CA
03.2020 - 10.2021
- Assists patients and families in understanding the nature of addictive disease as it relates to the need for extended treatment beyond medical detoxification
- Provides patients with a clear understanding of the program and their individualized treatment goals
- Consistently holds patients responsible for treatment expectations despite patient resistance
- Seeks and incorporates team member feedback in treating complex cases and blocking AMA/ ACA discharges
- Conduct searches of property and belongings for contraband
- Complete all necessary client documentation, logs, maintenance reports, incident reports, etc
- Supervise and document all self-administered medications as per agency policy and procedure
- Responsible for reading communication log at the beginning of shift and completing their own summary and essential tasks contained therein by conclusion of shift
- Complete intake process
- Recognize individuals under the influence of alcohol and/or drugs and documents when needed in communication log and/or an Incident Report.
Support Staff/Detox Technician
Anaheim Lighthouse - Anaheim, CA
11.2020 - 06.2020
- Responsible for reading communication log at the beginning of the shift and completing their own summary and essential tasks contained therein by the conclusion of shift
- Assists clients by providing any conflict resolution needed
- Monitors and logs clients' medication
- Maintain up to date, accurate paperwork on all clients as required
- Checks and takes responsibility for the facility
- Communicated with clients' primary counselors verbally and through the staff log when appropriate
- Handles client urinalyses, body searches, and room searches
- Acts as a role model by following house norms, demonstrating honesty and a willingness to listen to clients' issues, and taking responsibility for his/her own actions
- Performs first aid and CPR as required.
Counsler Technician
Hemet Valley Recovery Center and Sage Retreat - Hemet, CA
12.2019 - 03.2020
- Assists patients and families in understanding the nature of addictive disease as it relates to the need for extended treatment beyond medical detoxification
- Provides patients with a clear understanding of the program and their individualized treatment goals
- Consistently holds patients responsible for treatment expectations despite patient resistance
- Employs alternate treatment strategies and seeks and incorporates team member feedback in treating complex cases and blocking AMA/ ACA discharges
- Conduct searches of property and belongings for contraband
- Measure vital signs and accurately record results
- Complete all necessary client documentation, logs, maintenance reports, incident reports, etc
- Assist with general duties and indirect are as assigned by Detox Manager
- Complete client observation/documentation as ordered by physician
- Chart resident activities and conditions accurately and descriptively at least once per shift
- Supervise and document all self-administered medications as per agency policy and procedure.
Peer Support Specialist/Night Monitor
Immanuel House - Moreno Valley, CA
09.2019 - 12.2019
- Overnight monitoring of clients
- Maintaining a safe and clean environment for clients
- Administering a wide variety of medications including Psychiatric medication
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
- Identified and addressed clients' barriers to self-sufficiency such as substance abuse and educational deficiencies
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills
- Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews, and completing assessments.
Education
Certification - Drug And Alcohol Counselor
Healthstaff Institute
Ontario, CA03.2021
Certification - Medical Assisting
Concord Career Institute
Garden Grove, CA03.1996
Skills
- Leadership skills
- Recovery guidance
- Problem-solving skills
- Issue resolution
- Mental health assessment
- Recovery and rehabilitation
- Rapport building
- Client advocacy
- Time Management
- Addiction Counseling
- Computer Literacy
- Patient Care
- Crisis Intervention
- Behavioral Health
- Medication Administration
- Individual / Group Counseling
- Crisis Management
- Communication skills
- Case Management
- Group Therapy
- Intake Experience
- Motivational Interviewing
- Individualized Counseling
- Discharge Planning
- Client Advocacy
- Patient Support
- Care Coordination
- Community Outreach
- Records Management
- Utilization Review
- Needs Assessment
- Family Education
- Case Management Tracking
- Decision-Making
- Problem-Solving
- Intervention Plans
- Cross-Functional Collaboration
- Emotional Awareness
- Email and Telephone Etiquette
- Utilization Management
- Direct Patient Care
- Relationship Building
- Patient Assessment
- Conflict Resolution
- Treatment Planning
- Case Planning
- Organization and Multitasking
- EMR / EHR
- Positive Attitude
Certification
- CPR Certification
- First Aid Certification
- RADT # R1373251219
- Registered SUD Counselor
Awards
Behaviorial Health Technician, 2021, Honored with BHA of the year for 2021 for Sunrise Recovery Ranch.
Timeline
Case Manager DETOX/RESIDENTIAL/IOP
Acadia Healthcare - Sunrise Recovery Ranch/SBTS
10.2021 - 12.2023
Support Staff/Detox Technician
Anaheim Lighthouse - Anaheim, CA
11.2020 - 06.2020
Behavioral Health Associate
Acadia Healthcare - Sunrise Recover Ranch Riverside, CA
03.2020 - 10.2021
Counsler Technician
Hemet Valley Recovery Center and Sage Retreat - Hemet, CA
12.2019 - 03.2020
Peer Support Specialist/Night Monitor
Immanuel House - Moreno Valley, CA
09.2019 - 12.2019
Certification - Drug And Alcohol Counselor
Healthstaff Institute
Certification - Medical Assisting
Concord Career Institute
- CPR Certification
- First Aid Certification
- RADT # R1373251219
- Registered SUD Counselor
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