Monica Morrissey
Mooresville,NC
Summary
SUMMARY
Detail-oriented operations professional with 6 years of experience in business operations, resource management, inventory processes, and cross-functional coordination. Experienced in managing operational priorities, analyzing business needs, allocating resources, and identifying opportunities to improve efficiency and control costs. Strong background in team leadership, problem-solving, and financial accountability, with the ability to manage competing priorities in fast-paced environments. Currently pursuing a Bachelor’s degree in Business Administration seeking to apply operational expertise and business knowledge to a Purchasing Agent role.
Overview
6
6
years of professional experience
Work History
Operations Manager
Ulta Beauty
09.2026 - Current
- Lead daily operational execution, aligning teams, resources, and priorities to achieve business objectives.
- Coordinated staffing and workload to optimize operational priorities, ensuring efficient execution in a high-volume environment.
- Balance competing priorities and make real-time decisions to keep operations on track during high-volume periods.
- Identified operational challenges and created solutions that enhanced efficiency and improved customer experience.
- Maintain operational standards, compliance, inventory processes, and loss-prevention procedures.
- Developed associates through coaching, delegation, performance feedback, and accountability to enhance team capabilities.
- Partner with store leadership to implement company initiatives, operational processes, and business priorities.
Front End Department Supervisor
Lowes Home Improvement
11.2020 - 09.2026
- Led daily operations for a high volume department with teams ranging from 20-45 associates, coordinating staffing, workload, priorities, and execution.
- Managed scheduling, staffing adjustments, labor allocation, and daily workflow to ensure adequate resources were available to meet business demands.
- Delegated responsibilities according to team capabilities, workload, and operational priorities while maintaining accountability for results.
- Coached and developed associates and emerging leaders through structured feedback and hands-on training to enhance team skills and performance.
- Partnered with store leadership and cross functional teams to execute business initiatives and resolve complex operational challenges.
- Identified process gaps and implemented solutions, resulting in improved operational efficiency and team execution.
- Monitored operational performance and used business results to identify areas requiring corrective action and improvement.
- Coordinated with fulfillment, delivery, sales, and other departments to resolve issues affecting customer orders and overall store operations.
- Maintained compliance with company policies, safety requirements, loss prevention standards, and operational procedures.
- Managed escalated issues by identifying root causes and coordinating resources to ensure timely resolution.
Assistant Store Manager | Operations
Lowes Home Improvement
03.2024 - 09.2024
- Led and developed department supervisors and associates through coaching, delegation, performance management, and accountability.
- Managed scheduling, labor planning, and staffing decisions to enhance store execution efficiency.
- Coordinated execution of company initiatives across departments to ensure operational alignment and effectiveness.
- Partnered with store leadership to identify operational issues and implement solutions.
- Oversaw cash management, inventory control, safety compliance, and loss-prevention processes.
- Supported overall store operations while coordinating teams, staffing, customer experience, and business priorities.
- Maintained accountability for execution while navigating competing priorities and adapting to changing business needs.
Education
Bachelor of Science - Finance & Accounting
Johnson & Wales University
05-2028
Skills
- Operations Management
- Project Coordination
- Team Leadership
- Workforce Planning
- Resource Allocation
- Process Improvement
- Financial Accountability
- Cross-Functional Collaboration
- Performance Management
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Time Management
- Documentation
- Communication
Timeline
Operations Manager
Ulta Beauty
09.2026 - Current
Assistant Store Manager | Operations
Lowes Home Improvement
03.2024 - 09.2024
Front End Department Supervisor
Lowes Home Improvement
11.2020 - 09.2026
Bachelor of Science - Finance & Accounting
Johnson & Wales University