Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Munoz

San Bernardino,CA

Summary

Enthusiastic Learning Ambassador with almost 3 years of supporting associates at my employment. Highly committed to providing outstanding work ethic and to achieve company goals. Dependable candidate with a positive attitude to provide positive engagements with customers and colleagues.

Overview

4
4
years of professional experience

Work History

Learning Ambassador

Amazon
01.2022 - 11.2023
  • Improved associates engagement by incorporating interactive activities and real-world examples in lessons.
  • Implemented innovative teaching methods, resulting in increased comprehension and retention for associates.
  • Promoted a positive learning environment by establishing clear expectations and fostering strong communication with crossed training associates and new incoming associates.

Shift Leader

Popeyes
09.2019 - 12.2021
  • Improved team productivity by implementing efficient scheduling.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Education

High School Diploma -

San Bernardino High School
San Bernardino, CA
06.2019

Skills

  • Emotional Intelligence
  • Bilingual
  • Adaptive Learning
  • Active Listening
  • Continuous Improvement
  • Training Facilitation
  • Customer Service
  • Teamwork and Collaboration

Languages

Spanish
Full Professional

Timeline

Learning Ambassador

Amazon
01.2022 - 11.2023

Shift Leader

Popeyes
09.2019 - 12.2021

High School Diploma -

San Bernardino High School

Similar Profiles

CREATE PROFILE
Monica Munoz