patricia Stamps
St. Louis,MO
Summary
Experienced professional with a strong background in technology-related roles. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Learning Ambassador
Amazon
05.2024 - Current
- Instructing newcomers on the operational guidelines and safety protocols at Amazon facilities
- Answering questions and offering support to new employees regarding their responsibilities
- -Cherry picker certified
- Picking products for same day delivery in VNA
- Stowing in VNA
Correctional Officer
St. Louis county Justice Services
Saint Louis, MO
01.2024 - Current
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
FC Associate-IB Problem Solver
Amazon
01.2024 - Current
- Selecting, picking, and packing orders to be shipped out
- Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products
- Resolve issues in a timely manner
- Use Excel to track problem solve issues efficiently and accurately
- Also damaging out products and food products to send out for donation
DSL- Delivery Station Liaison
Amazon
03.2023 - 10.2023
- Provides localized in-station customer service to enable a real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible
- -Communicating with customers directly by phone and by email
- -Empathizing with and prioritizing customer needs
- -Upholding company values in working with every customer
- -Resolving issues and setting appropriate expectations with customers
- -Clearly understanding and responding appropriately to the issues that customers present
- -Consistently composing a grammatically correct, concise, and accurate written response to customers
- -Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- -Making quick and effective decisions on behalf of the customer
- -Performing the following tasks: Carry, lift, push and pull up to 49 pounds
- -Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long
- -Work in an environment where the noise level varies (personal protective equipment provided)
- -Work in an environment where the temperature may vary
Manager
Fedex Ground
03.2020 - 03.2023
- - coaching
- - helping develop skills
- - recognition and rewards
- - staff productivity and performance
- - disciplinary actions up to and including termination when needed
- - Directing the operational aspects of the facility
PHT- Package Handler Trainer
Fedex Ground
08.2019 - 03.2020
- -Responsible for training new package handlers in every position within the presort
- Trains other new hires on loading, unloading, palletizing, tugger and scanning techniques in order to ensure efficient and safe movements of packages through the operation
- Assist managers with duties regarding taking lead, van line up, task delegation, attendance, and even help with kick outs for vision
- -Stepped and helped run the operation
- -Part of the safety committee
Education
Job Corps- (MOS) - Microsoft Office Specialists
Job Corps
St. LouisNormandy Technical High School -
Normandy Technical High School
St. LouisSkills
- Process Improvement Initiative
- Identifying and Solving Unexpected Situations
- Communication Skills
- Active listening Skills
- Management Skills
- Organization Skills
- Motivation Skills
- Time Management Skills
- Sensitivity Skills
- Emotional intelligence Skills
- Leadership Skills
- Adaptability Skills
- Enthusiasm for lifelong learning
- Conflict Resolution Skills
- Cargo Sorting
- Pallet Disassembly and Assembly
- Work Order Following
- Problem Anticipation and Resolution
- Employee Coaching and Motivation
- Quality Standards Determination
- Efficient and Detail Oriented
- Feedback delivery
- Learning styles
- Adaptive learning
- Online learning platforms
- Group and individual instruction
Awardsandacknowledgements
Winner of ACHT contest, 2023, Achieved a 4.02 as a DSL.
Timeline
Learning Ambassador
Amazon
05.2024 - Current
Correctional Officer
St. Louis county Justice Services
01.2024 - Current
FC Associate-IB Problem Solver
Amazon
01.2024 - Current
DSL- Delivery Station Liaison
Amazon
03.2023 - 10.2023
Manager
Fedex Ground
03.2020 - 03.2023
PHT- Package Handler Trainer
Fedex Ground
08.2019 - 03.2020
Job Corps- (MOS) - Microsoft Office Specialists
Job Corps
Normandy Technical High School -
Normandy Technical High School