Summary
Overview
Work History
Education
Skills
Certification
Languages
Leadership Principles in Action
Timeline
Generic

Clarissa Ruiz

McAllen,TX

Summary

Dedicated and results-driven Amazon associate with over 3 years of experience in fast-paced fulfillment environments. Recently promoted to Learning Ambassador, demonstrating strong leadership in training, team performance, and operational excellence. Known for a hands-on approach to coaching, continuous improvement, and problem-solving. Committed to upholding Amazon’s Leadership Principles with a focus on safety, quality, and efficiency. Seeking to transition into the Process Assistant role to further support team development and site execution.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Learning Ambassador

Amazon - WTX4
McAllen, Texas
01.2025 - Current
  • Led cohorts of new hires through Day 0–Day 30 training, ensuring alignment to safety and quality standards.
  • Delivered hands-on guidance and shadowing across multiple process paths (pick, stow, induct, line load).
  • Partnered with PAs and AMs to identify knowledge gaps, leading to targeted coaching and faster ramp-up.
  • Monitored and tracked new hire performance, offering real-time feedback and support.
  • Recognized for promoting a positive associate experience and culture aligned with Amazon’s “Strive to be Earth’s Best Employer” principle.
  • Facilitated onboarding for new team members, promoting understanding of operational protocols and safety measures.
  • Assisted with training sessions, enhancing team knowledge on Amazon's operational standards and processes.
  • Supported daily operations by monitoring workflow efficiency and suggesting improvements to streamline tasks.
  • Engaged with cross-functional teams to ensure alignment on project goals and enhance collaborative efforts.

Fulfillment Associate

Amazon - WTX4
McAllen, Texas
12.2022 - 12.2024
  • Executed key warehouse functions: stow, pick, problem solve, water-spider, and line load.
  • Maintained strong productivity and accuracy rates across process paths.
  • Provided peer-to-peer training informally, which led to Learning Ambassador promotion.
  • Championed safety and station readiness, ensuring clean and compliant work areas.
  • Assisted in training new associates on standard operating procedures.
  • Maintained clean and safe working environment in compliance with safety protocols.
  • Collaborated with team members to ensure timely shipment of orders.
  • Implemented process improvements that enhanced workflow efficiency within fulfillment center.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Education

Bachelor of Business Administration -

The University of Texas Rio Grande Valley
Edinburg, TX
03.2027

High School Diploma -

PSJA Memorial Early College High School
Alamo, TX
01.2015

Skills

  • Leadership & Team Development
  • Associate Onboarding & Mentorship
  • Productivity & Rate Management
  • Safety & Quality Compliance
  • Problem-Solving (5 Whys, Root Cause)
  • Communication & Cross-Functional Collaboration
  • Process Improvement & Standard Work Reinforcement
  • Amazon Tools: AtoZ, KNet, Adapt, LQ360

Certification

  • KNet: Learning Ambassador Essentials, Safety Training, LQ360
  • Adapt & Learning Console Tools
  • Leadership Feedback Sessions / Roundtable Participation

Languages

Bilingual: English & Spanish

Leadership Principles in Action

  • Hire & Develop the Best
  • : Mentored over 100+ new associates, ensuring successful onboarding and role confidence.
  • Deliver Results
  • : Supported area goals by coaching to rate and reducing training ramp time by streamlining processes.
  • Earn Trust
  • : Acted as a peer leader and trusted point of contact between associates and leadership.
  • Think Big
  • : Provided feedback on training improvements adopted building-wide for Day 1 flow enhancements.

Timeline

Learning Ambassador

Amazon - WTX4
01.2025 - Current

Fulfillment Associate

Amazon - WTX4
12.2022 - 12.2024

Bachelor of Business Administration -

The University of Texas Rio Grande Valley

High School Diploma -

PSJA Memorial Early College High School

Similar Profiles

CREATE PROFILE